Front Desk / Guest Services Representative

Front Desk / Guest Services Representative – Hampton Inn Gulfport (Opening April 2026)

Location: 400 Beach Blvd, Gulfport, Mississippi, 39507

Company: A&R Group

Job Type: Full‑time & Part‑time | Hourly, Non‑Exempt

NOW HIRING: FRONT DESK / GUEST SERVICES REPRESENTATIVES

Hampton Inn – Gulfport, Mississippi Grand Opening April 2026 | Join the Opening Team of a Brand‑New Hilton Property

A&R Group is preparing to open the new Hampton Inn Gulfport in April 2026, and we are seeking friendly, professional, service‑driven Front Desk / Guest Services Representatives to welcome guests and support daily hotel operations. This role is essential to creating a warm, efficient, and memorable guest experience.

Both full‑time and part‑time positions are available.

Role Overview

The Front Desk / Guest Services Representative serves as the first point of contact for guests, handling check‑ins, check‑outs, reservations, guest inquiries, and overall service needs. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced environment.

Key Responsibilities

• Greet, check in, and check out guests with professionalism and efficiency
• Provide excellent customer service, answer phone calls, and respond to guest inquiries
• Make same‑day and future reservations; block rooms based on guest needs and availability
• Pre‑register group arrivals, prepare key packets, and organize arrival materials
• Register guests, verify payment methods, and ensure accurate documentation
• Enter credit card and ID information securely into the property management system
• Assist other departments as needed, including Breakfast, Housekeeping, Laundry, and events
• Maintain cleanliness and organization of the front desk and back office areas
• Anticipate guest needs and respond promptly and courteously
• Address and resolve guest complaints to ensure satisfaction
• Document guest requests and communicate follow‑up needs to appropriate departments
• Prepare shift drops and verify totals in the property management system
• Handle Lost & Found items according to policy
• Maintain confidentiality of guest and company information
• Communicate safety or service concerns to management in a timely manner
• Follow all Hilton brand standards, A&R policies, and safety procedures
• Serve as a Brand Ambassador for A&R Group’s culture, mission, and values
• Perform other duties as assigned

Qualifications

• Previous hospitality experience preferred but not required
• Strong organizational and time‑management skills
• Excellent communication and customer‑service skills
• Strong problem‑solving abilities
• Ability to work in a fast‑paced, high‑pressure environment
• Ability to work a varied schedule, including mornings, evenings, nights, weekends, and holidays
• Willingness to work overtime during busy periods
• Strong attention to detail, accuracy, and efficiency
• Ability to stand, walk, kneel, and bend for extended periods
• Ability to lift up to 25 lbs. and perform repetitive arm and hand movements
• Professional, ethical, and reliable
• Quick learner with a strong work ethic
• Able to work independently and as part of a team

Working Conditions

• Frequent standing, walking, bending, and lifting
• Repetitive movements of shoulders, elbows, and hands
• Ability to push, pull, and carry moderate weight
• Use of computer systems, phones, and office equipment
• Basic math skills required for shift balancing and transactions

Why Work for A&R Group?

• Be part of the opening team for a brand‑new Hampton Inn on the Gulf Coast
• Supportive leadership that values teamwork, respect, and accountability
• Opportunities for growth and advancement within a rapidly expanding hospitality company
• A people‑focused culture built on appreciation, recognition, and professional development
• Competitive pay and benefits for eligible employees
• A stable, reputable company with a strong commitment to employee success

Equal Employment Opportunity

A&R Group provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, or military service. Reasonable accommodations will be provided for qualified individuals with disabilities unless doing so creates undue hardship.

Please indicate whether you are seeking full‑time, part‑time, or either.

REQUIREMENTS

A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.