What are the responsibilities and job description for the Mental Health Office- Front Desk Administrative Assistant; Part-Time position at Rivers Psychotherapy Services?
Front Desk Administrative Assistant
We are seeking a motivated and detail-oriented Front Desk Administrative Assistant to serve as the first point of contact for our patients and manage all aspects of their experience. This role is essential in creating a welcoming environment while ensuring smooth office operations.
Position Summary:
The Front Desk Administrative Assistant will be responsible for patient registration, scheduling, insurance verification, collecting copayments, and providing information about services offered. The ideal candidate will possess exceptional customer service skills, strong organizational abilities, and prior experience in a medical or mental health setting. Experience is required.
Responsibilities:
- Greet patients professionally in person and over the phone.
- Answer and address questions promptly or refer as appropriate.
- Manage provider schedules efficiently to optimize patient satisfaction.
- Notify providers upon patient arrival.
- Retrieve and update patient records to ensure treatment information is accurate and available.
- Verify insurance coverage and collect copayments.
- Manage financial records, collect patient charges, and process third-party claims.
- Maintain office supplies and equipment by anticipating needs and placing timely orders.
Skills & Qualifications:
- Required: Previous experience as a Medical or Mental Health Administrative Assistant, Receptionist, or similar role.
- Required: Experience using medical or mental health practice management software.
- Required: Knowledge of insurance verification, point-of-sale systems, and payment collection.
- Excellent customer service and communication skills.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment while maintaining professionalism.
- Familiarity with medical or mental health office procedures is a must.
Why Join Our Team?
At Rivers Psychotherapy Services, we pride ourselves on providing exceptional care and a supportive environment for both our patients and staff. If you are passionate about helping others, have a strong work ethic, and meet the qualifications listed above, we’d love to meet you!
Job Type: Part-Time
Compensation: $15 - $17
Job Types: Part-time, Contract
Pay: $15.00 - $17.00 per hour
Work Location: In person
Salary : $15 - $17