What are the responsibilities and job description for the Front Desk Agent position at A&R Hospitality LLC?
Front Desk Agent (Full-Time & Part-Time)
DoubleTree by Hilton New Orleans Airport Kenner, LA 70062
Do you have a passion for people and a knack for making a great first impression?
At the DoubleTree by Hilton New Orleans Airport, we know that a warm welcome can change a traveler's entire day. We are looking for friendly, professional, and reliable Front Desk Agents to join our team. Whether you are looking for a stable career path (Full-Time) or a flexible schedule that fits your life (Part-Time), we have a place for you!
Why Join Our Team?
- Travel for Less: Huge discounts at Hilton hotels worldwide.
- The "Cookie" Culture: Be part of a brand that values warmth and hospitality.
- Career Growth: Many of our managers started at the front desk. We provide the training to help you grow.
- Comprehensive Benefits: (For Full-Time) Health, dental, vision, and 401(k) options.
What You’ll Be Doing
- The Welcome: Checking guests in and out with a smile (and a warm chocolate chip cookie!).
- The Hub: Handling guest requests, answering phone calls, and providing local recommendations for dining and transport in the New Orleans area.
- The Details: Managing guest accounts, processing payments, and ensuring all information is entered accurately into the Hilton OnQ system.
- The Solution: Solving guest issues on the fly with a "make it right" attitude.
Working Conditions & Physical Demands
- On Your Feet: Ability to stand for the duration of an 8-hour shift.
- Communication: Constantly interacting with guests in person and over the phone.
- Physical Effort: Occasional lifting or moving of guest luggage or packages (up to 30 lbs).
- Environment: Working in a professional, climate-controlled lobby environment.
What We’re Looking For
- Availability:
- Full-Time: Must be available for a mix of shifts (7 am–3 pm, 3 pm–11 pm), including weekends and holidays.
- Part-Time: Flexible shifts available; please specify your availability in your application.
- Experience: Previous customer service experience is a plus, but we are happy to train anyone with a great attitude!
- Tech-Savvy: Comfortable using computers and learning new software (Hilton OnQ experience is a major bonus).
- Local Knowledge: Familiarity with the Kenner/New Orleans area to help our guests navigate the city.
Ready to start your journey with Hilton?
Click Apply now to join the team at the DoubleTree by Hilton New Orleans Airport!
REQUIREMENTS
A&R Group is a vertically integrated turn-key hospitality firm focused on developing and operating high-value hotels through partnerships with globally recognized hotel brands. Equipped with full-service Development, Design, Construction and Hospitality Management teams, A&R is capable of addressing every stage of the process - from initial conception to ongoing maintenance and operations, A&R is the one-stop shop for every hospitality requisite.