Operations Coordinator

Operations Coordinators shall possess a proficient knowledge of all Supervisor, Team Leader, Inspector, Scheduler and Administrative Specialist job requirements. Coordinate all aspects of assigned projects including daily operations, customer satisfaction, cost control, account billing, and resource management.

·         Understands, and is capable of performing all aspects of containment, audit, inspection, sort, and rework

·         Ensures that proper work instructions, methods, and procedures are in place for each project

·         Coordinates and establishes work schedules and project assignments

·         Accurately collects and reports data. Completes time reports in an accurate and timely manner

·         Supervises the work performed by GSQ team members and temporary agency associates

·         Addresses job performance issues including, but not limited to, attendance, safety, quality of work, quantity of work, compliance to standard operating policies, etc.

·         Drive customer satisfaction through regular customer interaction and provide timely feedback using customer satisfaction program

·         Report customer satisfaction using key performance indicators

·         Assist with developing and driving customer satisfaction improvement initiatives

·         Develop strategies to meet or exceed customers’ production, quality, and delivery time expectations

·         Problem solve customer concerns using various problem solving and Root Cause Analysis methods

·         Ensure customer inquiries and requests are satisfied in an accurate and timely manner.

·         Ensure all active projects are compliant with all applicable client and company requirements

·         Maintain compliance with all ISO 9001 quality management system requirements

·         Report key performance indicators supporting project team performance data

·         Assist with implementing continuous improvement initiatives to improve KPI trends

·         Obtain and submit client billing information in a timely manner

·         Ensure project tools, equipment, and supplies are available and in good working condition

·         Ensure Supervisors, Team Leaders, Inspectors, and Administrative Specialists are trained and competent to perform their job responsibilities

·         Manage project operational costs

·         Manage compliance with all safety and ergonomic policies and procedures

·         Assist Operations Manager to ensure all Safety Alerts are completed and submitted in an accurate and timely manner

·         Develop and drive safety and ergonomics initiatives

·         Ensure work areas are clean and organized (5S)

·         Able to multi-task, prioritize activities, and complete assignments on time

·         Capable of effectively working in a fast-paced environment

·         Available to work on multiple shifts

·         Capable of working with minimum supervision

·         Travel to project locations, as needed

·         Excellent oral and written communication

·         All other duties, as assigned

·         Associate’s degree in business or technical discipline or commensurate experience

·         Bachelor’s degree (preferred)

Ability to stand, walk, stoop, kneel, crouch and manipulate weights of 10 – 50 pounds for extended periods of time. Hand/eye coordination with arm/hand/finger dexterity including the ability to grasp with visual acuity. Corrected 20/20 vision with no color blindness. Read, comprehend, and apply written work instructions. Able to pass a criminal background check and initial and subsequent drug screenings.

• Customer Centric

• Play Like a Champion

• Leaders Go First

• Have Each Others Back

• Always Be Learning

• Data Driven Decisions

• Get to Yes