Front Desk Receptionist/Scheduler/Patient Services Representative

JOB SUMMARY:Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needs.RESPONSIBILITIES:-Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.-Confirms and verifies patient demographic and insurance information.-May collect co-payments from patients upon arrival.-Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.-Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.-Receives and directs phone calls.-Connects the patient’s call to the provider or responds to the patient and takes messages as directed.-Schedules urgent care appointments as needed and directed by clinicians.-Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.-Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.-Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.-Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.-Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.-Complies with referral management regulations.-Verifies eligibility for procedures or tests from various health care institutions.-Follows up to correct discrepancies.-May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.-Preps the patient’s information for clinicians for scheduled patient visits as needed.-Scrubs Patient Encounter information and submits electronically.-Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.-Maintains accurate and timely records, logs, charges, files, and other related information as required.-Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.-May prepare special reports or spreadsheets for clinicians as requested.-Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.-Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.-Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.MINIMUM REQUIREMENTS:* Education- High School Diploma or equivalent required- Associate’s or Bachelor’s degree preferred* 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.* Requires the ability to use specialized applications software and computer systems.* Necessitates individuals who are multifunctional and able to work under stressful situations.* Exemplifies, professional behavior and excellent communication and human relations skills.Company DescriptionAlphaProTemps is specialized in providing "best-in-class" professional staff augmentation services. These recruiting directives include temporary labor, contract sourcing, professional & technical niches, vendor-on-site, and managed service programs.

Salary : $22 - $24