Front Desk Receptionist/PSR/Registrar

Position Summary: We are seeking a dependable and patient-focused Patient Services Representative to serve as the primary point of contact for patients in a busy outpatient medical setting. The ideal candidate will provide excellent customer service, support front-desk operations, and ensure accurate patient registration, scheduling, and insurance verification.

Required Qualifications:
• Experience with medical insurance, referral processes, and benefit plans
• 1 year of recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions
Preferred Qualifications:
• 2 years’ recent experience working as a Patient Service Representative
• Experience with CS-Link/Epic
• Understanding of medical terminology
PSR responsibilities include:
• Answering and triaging calls- directing to appropriate individuals or departments.
• Verifies insurance eligibility with an understanding of basic healthcare insurance benefits
• Updates patient demographic and insurance information in the CS-Link system accurately and timely
• Schedules and coordinates patient appointments under supervision
• Assists in managing physician schedules, handling patient/provider correspondence as directed
• Provides general administrative support, including answering phones, routing calls, and managing medical records
• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards
• Assist in other duties as assigned by management