Account Management Coordinator (163666)

Coordinator, Account Management | Job DescriptionAssignment Dates: 01/12/2026 – 06/12/2026Assignment Type: Temp-to-Perm (Opportunity to extend or transition to permanent based on business needs)Pay Rate: $19.50 biweeklyPosition OverviewThe Coordinator, Account Management will support managed care operations by serving as a primary point of contact for pharmacies, sales teams, and internal partners. This role requires strong communication skills, excellent organization, and the ability to manage multiple customer cases while ensuring a positive and professional customer experience.This is a detail-oriented, customer-facing position that blends administrative coordination, problem-solving, and daily communication responsibilities across multiple channels.Key ResponsibilitiesDemonstrate baseline knowledge of Managed Care solutions and GMB routing/monitoringManage 10–15 active customer cases simultaneouslyHandle 15–40 incoming calls per day from pharmacies and the sales teamConduct customer outreach via email, phone, live chat, and intake formsServe as the Managed Care point person for conference calls with pharmacy chains and buying groupsAttend and actively participate in daily team huddles and cross-department meetingsIdentify and track customer pain points, escalating as necessaryTroubleshoot technical issues and follow standard operating procedures (SOPs)Uphold departmental service level agreements (SLAs)Implement process improvements to strengthen overall customer experienceMaintain structured, organized daily workflow and accurate documentationBuild rapport with internal sales partners and external customersWork independently while maintaining a strong team-oriented approachRequired & Preferred Qualifications RequiredStrong verbal and written communication skillsExcellent listening skills and customer service orientationProficiency with Microsoft Office softwareHighly organized, detail-oriented, and capable of multitaskingAbility to work independently and maintain a positive, friendly attitudeStrong work ethic and team-player mentalityPreferredBachelor’s degree or equivalent work experience1–3 years of customer service experienceManaged care, reimbursement, or in-store pharmacy experienceExperience identifying customer needs and improving process flowAbility to troubleshoot technical issues effectivelySkills & CompetenciesConfident, professional communicationAdaptability to changing healthcare and business environmentsStrong relationship-building abilitiesInitiative in addressing customer challengesCommitment to organizational goals and quality standardsSchedule DetailsShift Hours: 8-hour shifts (exact schedule provided during interview)On-site role (no remote work listed)For more information or to apply, please contact:Tiona Scroggins – Staffing Managertscroggins@alinestaffing.com

Salary : $20