What are the responsibilities and job description for the Account Management Coordinator position at A-Line Staffing Solutions?
A-Line Staffing is now hiring a Account Management Coordinator. The Account Management Coordinator experience would be working for a major company and has career growth potential.If you are interested in this Account Management Coordinator position, please apply today for immediate consideration!Account Management Coordinator Compensation:Pay Rate: 21.00 per hourShift Hours: 8.00Account Management Coordinator Responsibilities:Duties: Will possess basic knowledge of all Managed Care solutions GMB Routing and Monitoring Customer outreach through email, over the phone, live chat, and intake form Manage an average of 10-15 customer cases at a time Answer an average of 15-40 incoming calls per day from pharmacies and Sales Team Lead as Managed Care point person on conference calls for pharmacy chains and buying groups Attend and engage in daily Team huddle Attend and engage in cross-departmental meetings.Account Management Coordinator QUALIFICATIONS:Skills: Confident, articulate and professional speaking abilities Maintain structured and organized day-to-day responsibilities Adaptable to the fluctuating healthcare landscape and open to new ideas and concepts Acts as an advocate and liaison between the customer and the cardinal health organization Applies basic concepts, principles and technical capabilities to perform routine tasks Responsible for identifying and tracking customer pain points Upholds department SOPs and SLAs and department goals Able and willing to troubleshoot technical issues Implement processes that improve overall customer experienceEducation: Bachelor's degree preferred or equivalent work experience, preferred 1-3 years of previous customer service experience preferred Strong communication skills Prior computer experience using Microsoft Office systems required Managed care, reimbursement, and in-store pharmacy experience preferred Strong verbal and written communication skills as well as great listening skills Organizational skills Detail-oriented Multi-task oriented Possess a strong work ethic and team player mentality Has a pleasant, patient and friendly attitude Rapport building with Sales Ability to work independentlyIf you think this Account Management Coordinator position is a good fit for you, please reach out to me - feel free to call, e-mail, or apply to this posting!Heather HorkenbachStaffing Manager(586) 588-9799 Local(877) 782-3334 Toll Free(877) 782-3444 Fax
Salary : $21