What are the responsibilities and job description for the Customer Support Representative position at A great organization!?
This role is responsible for reporting, data analysis, documentation management, and order tracking within a fast-paced environment. The ideal candidate is highly organized, analytical, and skilled in Microsoft Office and ERP systems.
Key Responsibilities
- Prepare daily, weekly, and monthly Customer Service reports and dashboards.
- Collect, analyze, and interpret data to support business decisions and identify trends.
- Maintain and update customer service documentation, procedures, and records.
- Track and monitor key performance indicators (KPIs) and daily operational metrics.
- Manage customer and order information within ERP systems with accuracy and attention to detail.
- Support Customer Service and Operations teams with reporting and administrative tasks.
- Assist with audits, special projects, and process improvement initiatives.
- Collaborate with cross-functional teams to ensure timely resolution of customer and order issues.
Qualifications
- Strong written and verbal communication skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills with attention to detail.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with ERP systems and order management preferred.
- Ability to analyze data and present findings clearly.
- Ability to thrive in a fast-paced environment and manage multiple priorities.
Salary : $21 - $22