What are the responsibilities and job description for the Receptionist position at A&D Mortgage?
Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.
Qualifications:Main Job Tasks and Responsibilities
- answer telephone, screen and direct calls
- take and relay messages
- provide information to callers
- greet persons entering organization
- direct persons to correct destination
- deal with queries from the public and customers
- ensure knowledge of staff movements in and out of organization
- monitor visitor access and maintain security awareness
- provide general administrative and clerical support
- prepare correspondence and documents
- receive and sort mail and deliveries
- schedule appointments
- maintain appointment diary either manually or electronically
- organize conference and meeting room bookings
- co-ordinate meetings and organize catering
- monitor and maintain office equipment and supplies
- tidy and maintain the reception area
Education and Experience
- high school diploma generally required
- knowledge of administrative and clerical procedures
- knowledge of computers and relevant software applications
- knowledge of customer service principles and practices
- keyboard skills
- ability to work a switchboard
Key Competencies
- verbal and written communication skills
- professional personal presentation
- customer service orientation
- information management
- organizing and planning
- attention to detail
- initiative
- reliability
Salary : $14 - $16