Crisis Specialist

When someone is facing their darkest moment, one conversation can change everything. If you're compassionate, calm under pressure, and passionate about helping others, we invite you to join our team as a 988 Crisis Specialist. The Crisis Specialist will assist in carrying out the mission and goals of the 988 Suicide & Crisis Lifeline program and A Better Way Services, Inc. by providing high-quality support, information, intervention, and referrals to all contacts.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Answer incoming Suicide & Crisis Lifeline contacts, using guidelines, and compassionately and professionally provide an average of five services to each contact:
• Assess contact needs
• Provide supportive advocacy
• Provide crisis intervention as needed
• Offer information and appropriate referrals to community services using warm handoffs when possible
• Assist with safety planning and brainstorming available options
• Accurately obtain and record caller demographic information to identify contacts’ service and geographic needs.
• Provide details and thorough documentation for all crisis contacts.
• Adhere consistently to all 988 Suicide & Crisis Lifeline and A Better Way policies and procedures, including strong confidentiality.
• Stay current and knowledgeable regarding telephone equipment and Lifeline systems, in addition to maintaining knowledge of community and Lifeline resources.
• Participate in professional development, networking conferences, and events as appropriate and/or requested.

Work environment Able to stand and/or walk up to 25% of the time. Able to sit up to 75% of the time. Able to view a computer monitor for 6-8 hours per day. Must be able to lift up to 15 pounds at times.

The role may be eligible for some hybridized/WFH opportunity at the discretion of the Executive Director and based upon the availability of technology.

On-Call Requirement: To ensure adequate coverage during periods of high call/client volume, staff shortages, or as determined by supervisory or administrative staff, this position includes a rotating on-call requirement. Student class schedules will be considered when creating the on-call schedules. When scheduled for on-call duty, the Crisis Specialist must remain available by phone/text and be able to report to work within one hour of being called in. If called into work, the Crisis Specialist will be compensated for a minimum of two (2) hours at their regular hourly rate. Overtime compensation is applicable only when the total hours worked exceed 40 hours in the work week. Compensation is provided only if the Crisis Specialist is called into work during their scheduled on-call duty.

Education and/or Experience

• High school diploma or equivalent is required.
• Two years of relevant experience in advocacy, counseling, crisis intervention, or the equivalent of college-level courses and/or an Associate’s Degree in a related field is required.

Skills and Competencies

• Ability to complete required Advocacy Training and phone skills training within a specified time frame is required.
• Articulate speaking voice, and effective verbal and written communication skills are required, as are excellent interpersonal skills.
• Proven time management skills are required.
• Attention to detail and organizational skills are a must.
• Working knowledge of computers and systems is required, including and not limited to, Microsoft products such as Word, Excel, and Outlook (or similar product knowledge).
• High level of confidentiality and professionalism are required.
• Bilingual skills are a plus.

Salary Range: $23.00 - $24.00/hour. Salary rate varies based on shift.

Available Shifts: Evenings, 3pm - 12am, Overnights, 12am - 9am, weekends

*FINAL TWO DAYS OF TRAINING:
Required shift: 10:00 a.m. – 7:00 p.m. - any two consecutive days.

*We strongly prefer that new hires arrange to work the schedule above to complete their training. If there is an unavoidable conflict, alternative training times may be considered on a case-by-case basis.

Pay: $22.00 - $24.00 per hour

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Crisis intervention: 2 years (Preferred)

Shift availability:

• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Muncie, IN 47308 (Required)

Work Location: In person

Salary : $22 - $24