Landlord Liaison

Do you have a passion for helping others and making a meaningful difference in your community? A Better Way Services is seeking a dedicated and relationship-focused Landlord Liaison to help individuals and families experiencing homelessness secure safe, stable, and affordable housing. This position serves as a vital link between housing programs and landlords throughout ABW’s service area by building strong community partnerships, educating property owners about available housing programs and incentives, and identifying rental opportunities that support successful housing placement and long-term stability.

A Better Way provides shelter and services for victims of domestic violence and sexual assault, a Rape Crisis Center, advocacy, individual trauma-informed counseling, support groups, transitional housing, rapid rehousing, a 24-hour crisis line for persons in any type of crisis, education referrals, a suicide hotline, chat and text suicide prevention services, teen dating violence and domestic violence prevention programs, and a check-in call service for elderly or disabled homebound persons.

This position is full-time in Muncie, Indiana.

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Act as the primary point of contact between local nonprofit housing programs and landlords/property owners.
• Develop and nurture positive relationships with landlords to promote the benefits of participating in housing programs.
• Educate landlords about housing programs and corresponding organizations, including missions, services and financial incentives for renting to program participants.
• Identify suitable housing options in the private rental market that align with the program criteria and budget constraints.
• Conduct property inspections to ensure units meet safety and quality standards for program participants.
• Match program staff representing participants with appropriate housing units and assist in facilitating the application and leasing process.
• Alongside program staff, serve as a mediator in addressing any issues or conflicts that arise between landlords and program participants during their tenancy.
• Facilitate open communication and problem-solving to ensure timely resolution of concerns.
• Maintain accurate and up-to-date records of landlord interactions, property inspections, and lease agreements.
• Generate regular reports detailing landlord engagement efforts, housing placements, and challenges encountered.
• Attend community meetings, landlord associations, and housing-related events to promote the program and establish new landlord relationships.
• Collaborate with local agencies and organizations to expand housing options and enhance the program’s reach.
• Other duties as assigned.

Supervisory responsibilities No

Work environment Able to stand and/or walk up to 25% of the time. Able to sit up to 75% of the time. Able to view a computer monitor for 6-8 hours per day. Must be able to lift up to 15 pounds at times.

Education and/or Experience

• Bachelor’s Degree in social work, human services, or a related field OR at least four years of relevant work experience is required.
• Previous experience in property management, real estate, or a similar role is preferred.

Skills and Competencies

• Valid Driver’s License with good driving record and proof of insurance
• Strong negotiation and communication skills with the ability to effectively communicate with diverse stakeholders.
• Excellent problem-solving abilities, particularly in mediating conflicts and addressing housing-related challenges.
• Knowledge of fair housing laws, tenant-landlord regulations, and housing subsidy programs.
• Empathy and understanding of the needs and challenges faced by individuals experiencing homelessness.
• Proficiency in maintaining accurate records and generating reports using relevant software.
• Ability to work independently and as part of a team in a fast-paced environment.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Property management or real estate: 2 years (Preferred)
• working with homeless community: 4 years (Required)

Location:

• Muncie, IN 47305 (Required)

Ability to Commute:

• Muncie, IN 47305 (Required)

Work Location: In person

Salary : $55,000