HR Specialist

Job Title: HR Shared Services Systems Specialist
Location: Cambridge, MA. - 02142

5 YEARS OF HR EXPERIENCE WITH HIRS SYSTEM EXPERTISE, SKILLED IN MANAGING THE END-TO-END ONBOARDING PROCESS, ENSURING COMPLIANCE, AND ENHANCING THE NEW HIRE EXPERIENCE THROUGH CONTINUOUS IMPROVEMENT OF WORKFLOWS AND COMMUNICATIONS.

Overview

Under the direction of the Shared Services Team, this role will support the new hire onboarding process. The onboarding process serves an important driver for enabling an efficient and positive experience for new hires.

Key Responsibilities

• Coordinate and execute all administrative aspects of the onboarding process, including new hire welcome emails, onboarding portal, orientation logistics, documentation (I-9), etc.
• Serve as a primary point of contact for new hires, ensuring they feel supported and informed throughout their onboarding journey.
• Partner with hiring managers, IT, payroll, and other departments to ensure all onboarding elements are aligned and completed on time.
• Support orientation sessions by coordinating schedules, agenda and providing travel information.
• Continuously review and improve onboarding workflows, checklists, and communications to enhance the new hire experience.
• Ensure compliance with internal policies and labor laws during onboarding, including the collection and storage of necessary documentation (e.g., I-9, tax forms, NDAs).
• Maintain and update onboarding materials and knowledge base content to reflect current processes and brand messaging.
• Track and analyze onboarding metrics (e.g., time-to-productivity, completion rates, feedback) and recommend improvements.
• Support broader HR operations as needed, including triaging and assigning incoming requests via ServiceNow, tracking SLAs, producing regular ticket trends and reporting.

Qualifications

• 5 years in HR Shared Services/People Operations.
• Bachelor’s degree minimum
• BA/BS Degree or equivalent work experience
• Prior experience using HRIS systems, such as SuccessFactors, Workday or Oracle
• Ability to work in a fast-paced environment while maintaining organization and prioritization
• Strong verbal and written communication skills is a must
• Strong Microsoft Office skills (Word, Excel, PowerPoint)
• Strong client service skills; ability to establish and maintain effective working relationships
• Attention to detail and pride in work