Counselor - Infusion Financial

Primary City/State: Virtual - Arizona Category: Billing and Revenue Cycle Shift: Day Department: Pre-Registration PRN hours for department are Monday - Friday 7:00am- 5:00pm Insurance Benefits Knowledge Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY Ensures that an account is established for every scheduled infusion patient. Obtains complete and accurate patient demographics, verifies insurance eligibility and benefits and verifies information with the patient or representative. Calculates and provides out of pocket liability for planned services and prepares Medicare required documentation as necessary. Delivers excellent customer service via phone, email, or video encounters with patients. Collaborates with other parties or departments as needed. Maintains a minimum accuracy rate on reviewed accounts as defined by departmental standards. This is a work from home position that may require staff to commute to NSSC for staff meetings and for staff training. Staff are required to train/work from NSSC for the initial 6 months to 1 year as necessary to become proficient. ESSENTIAL FUNCTIONS Creates and/or updates hospital account. Obtains and enters hospital information system required patient demographics and insurance information in a timely manner after service is scheduled. Verifies patients’ insurance coverage, eligibility, and Point of Service financial obligation for all scheduled services, and documents the system in detail. Adheres to all third party payer requirements for both government and commercial payers. Determines insurance eligibility and coverage. Communicates current Medicare requirements, HIPAA compliance and reimbursement criteria. Collaborates with Medicaid vendor for those patients with no insurance or secondary/supplemental insurance. Contacts patients to verify demographic information and perform financial counseling prior to time of service. Collects patient responsibility due, provides information on payment plans and financial assistance as necessary. Follows department and network policies concerning discounts, package rates and basic financial assistance. EDUCATION High School Diploma or GED Required Associates in related healthcare or business field Preferred EXPERIENCE 1 year in healthcare field including medical office insurance/front desk, hospital registration, hospital business office (billing or collections) Required or 3 years in healthcare field including medical office insurance/front desk, hospital registration, hospital business office (billing or collections) Preferred LICENSE AND CERTIFICATIONS We're all in for your career. Expert care from experts who care. At HonorHealth, you’ll find something special. Our culture is built on warmth and neighborly kindness, but behind every smile is a highly skilled professional with deep expertise and unwavering dedication. We’re delivering a healthcare experience that simply feels better through: • Nine acute-care hospitals • Over 200 primary, specialty and urgent care centers • More than 17,000 team members and 4,000 medical staff Since 1927, we’ve been focused on doing what matters most — caring for people and communities across the greater Phoenix area. From humble beginnings to one of Arizona’s largest nonprofit healthcare systems, we’re just as driven as we were a century ago. Come join us and go all in for your career. 🔗 Helpful links 💼 Benefits 🖥️ Career site 🤝 Culture 📄 Hiring Process 🏥 Locations 🖥️ HonorHealth.com Join our talent community here! Stay connected with HonorHealth careers: • Get updates on hiring events • Be the first to know about new roles • Connect with our recruiters IMPORTANT: HonorHealth is committed to providing an excellent candidate experience for candidates interested in our job opportunities. We also care about the online safety of our job seekers. 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