What are the responsibilities and job description for the Front Desk Receptionist position at 5 Star Salt Caves Spa?
Description
Full Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pm
Compensation: $22 per hour; PTO, employee discounts, 401(k) with matching after 600 hours
Our Front Desk Receptionist is often the first point of contact with our customers—be it when booking over the phone or when they enter our spa to receive their services. You need to have a friendly, welcoming demeanor and be passionate about selecting the right services for our customers, and letting them know about everything our spa has to offer.
Our front desk can get busy sometimes, so you need to juggle multiple tasks quickly and with great accuracy. You have an open, welcoming personality; you thrive when things get challenging; as our Front Desk Receptionist, you are organized and can manage and prioritize multiple tasks under pressure.
Our spa opened in Denver in 2015 and has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that. Check us out at http://5starsaltcaves.com
Some of the tasks you will be performing:
Booking & Scheduling
- Answer phones
- Check voicemail, email, messages
- Book appointments using our online booking system
- Explain our services to customers
- Up-sell session blocks, packages, memberships
- Communicate with therapists to make sure their schedule is accurate
Spa Operations
- Open and close spa at beginning & end of day
- Welcome customers and check them in for their services
- Take payments and check customers out after their services
- Coordinate the flow of services, so everything happens on time
- Help sell products in the store
- File intake forms and other administrative work
- Help manager to keep operations flowing smoothly
- Reconcile register and credit card receipts at end of day
Requirements
Job Requirements for Front Desk Receptionist:
- 1 years of front desk experience
- Experience with booking systems
- A friendly and welcoming personality
- Experience in any of these areas: customer service, retail, spa, health and wellness or hospitality industry
- Our Front Desk Receptionist is:
- Motivated to help people and inspired to change lives
- Excited about health and wellness and self-care
- Friendly attitude
- Good communicator, especially over the phone
- Detail-oriented
- Organized and self-motivated
- Able to juggle multiple tasks, while staying organized
- Results-driven
- Conscientious, reliable and punctual
- Willing to work on weekends (Sat, Sun)--usually Mondays and Tuesdays off
Salary : $22