What are the responsibilities and job description for the Spa Associate / Spa Concierge position at 5 Star Salt Caves Spa?
Description
Full Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pm
Compensation: $22.50 to 25.00/hour (incl. tips); PTO, employee discounts, 401(k) with matching after 600 hours
Our Spa Associates/Spa Concierges lead our customers into our services, they set them up, explain the process, make sure everything stays on time, customers are satisfied, and in between services, clean the rooms, do laundry, and restock the product section among other tasks. It is a physically active job, and you need to work well in a small team, sharing tasks.
You need to have a friendly, welcoming demeanor and love taking care of customers. You need to be able to be quick and accurate.
The best members of our team are also cross-trained on the front desk, so you may also check customers in, book their services and handle payments—but bringing people into their services will be your primary duty.
Our spa in Denver has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that. Check us out at http://5starsaltcaves.com
Some of the tasks you will be performing as a Spa Associate:
Service tasks
- Set up and prepare rooms for services
- Bring clients into our services (Salt Cave, Foot Bath, Sauna) and give orientation
- Clean & dry customer’s feet after the foot bath service
- Clean foot-bath tubs after each session
- Clean saunas after each session
- VERY IMPORTANT: Keep everything running on time (this is very critical to the spa operation and can sometimes be stressful, if you are not a proactive person or someone who does not have good time management skill)
Spa-keeping tasks:
- open and close the store
- Restock sheets and towels in massage rooms, saunas, etc
- Clean & maintain foot bath modules
- Clean and maintain saunas
- Wash and fold laundry (massage sheets, towels)
- Wash cups
- Restock bathrooms
- Wipe down bathroom counters
- Take out trash
- Sweep and vacuum rooms
- Wipe down retail product shelves
Front Desk tasks (secondary)
- Answer phones
- Book appointments using our online booking system
- Check customers in
- Take payments
- Sell products
Total starting Salary is about $22.50 - $25.00 / hour
Base salary is $ 19.00/hour and tips average $3.50-6.00 / hour
Requirements
Job requirements for Spa Associate/Spa Concierge:
- A friendly and welcoming personality
- Experience in any of these areas: customer service, retail, spa, health and wellness or hospitality industry
Spa associates are:
- Motivated to help people and inspired to change lives
- Excited about health and wellness
- Friendly attitude
- Good communicator at giving orientation for our services, one on one and groups up to 10 people at a time
- Detail-oriented, good time management
- Organized and self-motivated
- Work well with others, as part of a team
- Physically fit (this is an active job, very little sitting down)
- Results-driven
- Available to work on weekends (Fri, Sat, Sun)
Salary : $22 - $25