Customer Support Representative (CSR) / Parts & Service

Position Summary

If you pride yourself in your customer service skills, enjoy satisfying customers, managing your own schedule, and you have excellent communication skills, then we want to hear from you! This position ensures customer satisfaction in both our parts and service departments. 

Benefits

• Low Deductible Medical/Dental/Vision
• 401K and Roth IRA Option Available
• 401K Match & Profit Share
• Life/AD&D
• Online Continual Education, including John Deere University 
• Tuition Reimbursement
• Sponsorship with John Deere Technician Program
• Paid Time Off
• Volunteer Time Off
• Asset Investment
• 4Rivers Employee Discount/ ADP LifeMart Discounts
• Customized Career Path

Company Summary

When you join 4Rivers Equipment, you’re not just getting a job; you’re becoming a part of an award-winning John Deere team!  With locations spanning from Fort Collins, CO to El Paso, TX, we offer you the chance to grow your career while being part of a fun and team-oriented work environment.  Our mission?   To improve the lives of our customers, business partners, and employees – because we’re more than just colleagues; we’re your working partner!

Essential Duties

Increase incremental parts sales.

• Develop parts and service estimates and quotes as required
• Prospect for new customers
• Coordinate with Parts Manager regarding customers, promotions, product needs
• Maintain Parts On Site Cabinets
• Sell defined wear parts and promotional products
• Deliver Parts when URGENT

Increase incremental labor sales.

• Coordinate with Service Manager regarding service quotes and customer concerns
• Sell inspection agreements
• Sell maintenance packages
• Prospect for new customers
• Sell Extended Warranty and SECURE / PowerGard

Build customer loyalty by promoting and representing the 4Rivers organization.

• Communicate customer problems via email to the responsible managers for resolution.
• Complete JDU CSR Certification path
• Complete other training as defined by manager
• Develop a customer call schedule for the assigned area of responsibility
• Make customer calls as scheduled
• Submit call reports in a timely manner
• Maintain A and B customer machine lists
• Complete A and B customer product support purchasing profiles
• Meet product support sales objectives

Education and Qualifications

• High School Diploma or equivalent 
• Professional appearance and demeanor
• Strong industry knowledge / ability to learn the industry quickly
• Good communication skills
• Energetic, Sociable and Self-Motivated
• Assertive with a positive tone
• Able to make decisions
• Good listener
• Strong work ethic

4Rivers Equipment is an equal opportunity employer.  We encourage candidates with disabilities to apply and are committed to providing reasonable accommodation during the application process and throughout employment.  If you require any accommodation, please let us know, and we will work with you to meet your needs.

Regular and predictable attendance and punctuality is vital.  Must attend work regularly and arrive at work on time.  Failure to do so detrimentally affects team morale and productivity.

For Benefits, Job Description and EEO information, please review attachments.

Are you ready to join the 4Rivers Equipment family?  Your adventure starts here! Apply now, and let’s write the next chapter of your career together.

Compensation package includes base salary plus competitive commission structure.

Ref#_1813

Requisition Expiration Date:  12/31/2025