What are the responsibilities and job description for the Customer Service Representative position at Martin Insurance Group?
Martin Insurance Group is based in Colorado and specializes in handling insurance needs so its clients can focus on enjoying the active lifestyles they cherish. With a deep connection to the Colorado way of life, the company is dedicated to providing detailed and trustworthy service. By taking care of the intricate details of insurance, Martin Insurance Group allows clients to embrace their adventures worry-free and with confidence.
This is a full-time, on-site role for a Customer Service Representative, based in Carbondale, CO. The Customer Service Representative will manage customer inquiries, resolve service-related issues, and ensure high levels of customer satisfaction. Responsibilities include assisting clients with policy-related queries, ensuring a positive customer experience, and providing professional support to meet customer needs. The role requires engagement with clients in person, over the phone, and via email.
- Proven skills in Customer Service, Customer Support, and Customer Satisfaction
- Experience in enhancing Customer Experience and delivering service excellence
- Strong interpersonal and communication skills
- Ability to work effectively on-site and collaborate with a team
- Proficiency in using customer relationship management (CRM) tools is a plus
- High school diploma or equivalent is required; additional training or certifications in customer service are a plus