Senior Accounts Coordinator (Operations Cross-Segment)

Brief Description

The Senior Account Coordinator will be responsible for supporting the Account Management function to ensure client success.

Primary Responsibilities

• Support account leads with management of all proposals and change orders in process. Includes
• Management of contracts in applicable systems and creating supplemental materials for any scheduled amendments (e.g. proposal, change order generation)
• Follow-ups with client on proposal approvals and Change Order sign-offs
• Monitoring project start dates and requesting At-Risk approval when appropriate
• Manage and support follow-up on overdue Invoices with clients
• Track contract expiration dates, manage study end dates in Jira, and support contract extension activities
• Maintaining internal client health reporting for the Account Management organization spanning financial performance, sales, delivery, support, quality, and client satisfaction.
• Maintaining and supporting standard KPI reporting for 4G Clinical accounts
• Assisting in tracking and performing internal follow-up on critical client communications such as maintenance or quality-event related communications
  
  

Secondary Responsibilities

Support account leads with client governance materials, including:

• Creating client business/governance review presentations
• Creating client-specific metrics reports
• Documenting meeting notes and follow-up actions
  
  

Project Management Responsibilities Include

• Manage timeline adjustments and client expectations during the pre-assignment phase, specifically addressing shifts supporting the internal teams.
• Oversee the end-to-end project lifecycle for enterprise integrations, including the development of detailed project plan and reporting of plan to leadership.
• Monitor study timelines for all projects within a client to identify potential bottlenecks and ensure project milestones are met and ensure proper escalation are reported.
  
  

Requirements

The position requires a minimum of 2 years of experience in a Coordinator or Administrative position.

Education And/or Certification Requirements

Must possess a bachelor’s degree in business administration or other relevant field or have equivalent experience.

Other Skills/Requirements

• Excellent written and verbal communication skills (must be able to communicate openly and objectively with the team)
• Excellent listening skills
• Must be results-oriented and maintain a positive work environment
• Motivation to work in a fast-paced and constantly changing environment.
• Strong interpersonal skills and integrity
• Excellent attention to detail and ability to work both independently and as part of a team.
  
  

Summary

4G Clinical is honored to be part of Fast Company's 2020 Best Workplaces for Innovators list, citing businesses and organizations that demonstrate a deep commitment to encouraging innovation at all levels. 4G Clinical came in at #8 for its dedication to building a culture that fuels innovation, curiosity, and the spirit of experimentation in all facets of the business from product development and brand to services and staffing. We were also voted one of the 2018 Best Places in Health Care & Biopharma by Great Place to Work® and FORTUNE.

About Us

4G Clinical is a global leader in randomization and trial supply management (RTSM) and supply forecasting optimization software for the life sciences industry, offering the only fully cloud-based, 100% configurable and flexible solutions utilizing natural language processing (NLP) to accelerate clinical trials. 4G Clinical is headquartered in the Boston Biotech corridor of Wellesley, MA, with offices in Europe and Asia.

For U.S.-based candidates, we offer compelling benefits to our employees, including:

• Health, dental, and vision benefits
• Unlimited Vacation Days for Salaried Full-time Employees
• FSA and Dependent Care Accounts
• Company Paid Disability and Life Insurance
• Global mental health benefit
• Generous 401k program
• Paid sabbatical program
• Option Grants
  
  

4G Clinical is proud to be an Equal Opportunity Employer, and it is foundational to how we recruit and hire our talented team. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.