Manager of Operations

Manager of Operations

Swarm Basketball & Gametime Tourneys (a 3STEP Sports Brand)

Why Join Swarm Basketball & Gametime Tourneys

This role offers a unique opportunity to contribute to both club basketball growth and tournament operations within a fast-growing organization. You will gain hands-on leadership experience while making a meaningful impact on athletes and families.

To learn more visit: www.swarm-basketball.com / www.threestep.com

About The Position

Job Title: Manager of Operations

Employment Type: Full-time/Salaried

Location: Hybrid with up to 3 days onsite at the home office in Woburn, MA

Travel: During Tournament Season & Work evenings and weekends

Position Overview

Swarm Basketball and Gametime Tourneys are seeking a driven, adaptable, and highly organized full-time Regional Director & Assistant Tournament Director to support both sides of our basketball operations. This dual-role position blends club basketball leadership and sales with event and tournament operations.

While this is a full-time role, the workload is seasonal in nature. During the club season, the primary focus will be on Regional Director responsibilities. As the club season progresses, the role will shift to support and prepare for Gametime Tourneys tournament and league operations.

Key Responsibilities

Regional Director – Swarm Basketball Responsibilities

• Oversee and support regional club programs, including tryouts, teams, program directors and seasonal operations
• Serve as a primary point of contact for families, coaches, and partners via phone and email
• Drive program growth through outreach, relationship-building, and sales initiatives
• Assist with player registration, retention, and customer experience
• Coordinate logistics for tryouts, practices, games, and event
• Track goals, timelines, and deliverables while managing multiple projects
• Adapt to new systems and processes as the organization grows
  
  

Assistant Tournament Director – Gametime Tourneys Responsibilities

• Support tournament and league operations including scheduling, staffing, logistics, and on-site execution
• Act as on-site Site Director when needed
• Manage court assignments, game flow, and event timelines
• Assist with team registration, payments, and customer communication
• Coordinate with venues and facilities
• Recruit, schedule, and support part-time event staff
• Resolve on-site issues professionally and efficiently
  
  

Required Qualifications

• Experience working in youth sports
• Basketball tournament or event operations experience preferred
• Strong sales, customer service, and relationship management skills
• Excellent verbal and written communication skills
• Highly organized and able to manage multiple priorities
• Self-starter with the ability to work independently
• Reliable transportation and ability to commute to Woburn, MA up to 3 times per week
• Availability for weekends, evenings, and travel during tournament seasons
  
  

Preferred Skills & Attributes

• Background in Sport Management, Business, Marketing, or related field
• Strong attention to detail and pride in execution
• Leadership mindset and problem-solving ability
• Passion for youth development and basketball
  
  

3STEP Sports Benefits Package Includes

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision, FSA accounts, life insurance, paid holidays, and a generous PTO plan, as well as other elective insurance options
• 401K retirement savings plan with 50% company match
• Paid Parental Leave
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.