Operations Manager

Company Description:

Garbage to Garden is a leader in curbside composting, known for innovative solutions to waste management, high quality compost for organic gardens, uncompromising reliability backed up and outstanding customer service.

Founded in 2012 in Portland, ME, Garbage to Garden now has thriving operations in two states and provides composting services to thousands of households, businesses, schools, and events.

We're a group of talented, hard-working, and passionate people and we are always looking for more go-getters ready to change our community for the better. All team members are united by and expected to maintain our core company values:

• Conservation: We constantly aim to reduce our impact and conserve our resources, internally and externally, by reducing our consumption, repurposing our waste, and taking care of what we have.
• Adaptability: We rely on adaptability to ensure our long-term success, through continuous innovation and process improvement. We encourage open mindedness, flexibility and a proactive approach to emerging challenges and opportunities.
• Service: We aim to meet and exceed expectations, address needs promptly and effectively, and foster positive relationships built on trust, integrity, and reliability.
• Respect: By demonstrating respect to each other, we strengthen each other. We recognize the value of every individual on our team and in our community and we show it through our actions.

Job Overview:

The Operations Manager provides leadership and daily oversight to Garbage to Garden’s Massachusetts-based operations staff while maximizing fleet readiness and operational efficiency.

Responsibilities:

Leadership:

• Assists with hiring and orientation of new team members
• Trains all new team members in accordance with Garbage to Garden training standards
• Evaluates individual performance by preparing and holding regular performance reviews and check-ins
• Holds regular team meetings that support clear communication, safety, and consistent processes
• Communicates job expectations and follows up on individual performance to maintain high standards
• Sets and communicates team schedule, ensuring adequate coverage of shifts
• Models a productive and positive start each morning for Field Operators
• Monitors all Field Operator progress and ensures all collection routes are completed thoroughly and efficiently
• Collaborates with the customer experience team on customer escalations
• Delegates special tasks that arise and determines when each Field Operator’s day is finished
• Steps in as necessary to complete routes or assist with problems that arise
• Managers the Street Team including hiring, training, route assignments and overall performance

Fleet Management:

• Ensures all staff complete daily inspections of their equipment and issues reported are valid and accurate
• Ensures all staff are cleaning and taking care of their equipment
• Collaborates with the Fleet Manager to align the operational schedule with fleet availability
• Coordinates with the Fleet Manager on planned maintenance to ensure efficient, timely service execution
• Responds and coordinates resolution to on-the-road emergencies, such as breakdowns and accidents, ensuring immediate and safe resolution

Other:

• Ensures workspaces are kept clean, organized, and conducive to a productive environment
• Regularly conducts inventory of essential supplies and equipment
• Manages supply procurement, monitors usage, and tracks costs on a weekly/monthly basis
• Coordinates and schedules larger resupply shipments from the Maine headquarters
• Manages snow removal

Qualifications:

• Ability to effectively communicate with and support team members
• Ability to problem solve using sound judgment and decision making skills
• Proven ability to build teams around a common goal of customer service
• Excellent listening, verbal, and written communication skills
• Ability to work accurately and efficiently and remain calm under pressure
• Must be a self-starter, able to work independently and as part of a team
• Strong attention to detail and follow through of tasks
• Ability to remain flexible in work assignments/scheduled hours
• General knowledge of automotive issues including electrical, mechanical, and hydraulic

Requirements:

• 2 years of relevant experience in waste management, transportation, logistics
• 5 years leadership experience
• Valid Massachusetts license, CDL preferred
• A motor vehicle record (MVR) that has no violations, accidents, or convictions for at least the past three years
• Fluency in English
• Experience with Google suite and other related platforms
• Semi-regular travel to Maine will be required

Job Type: Full-time

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Ability to Relocate:

• Charlestown, MA 02129: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000