Counter Server

Job Overview

Counter Server Job Description

A Counter Server sets the first impression of a (usually quickservice) operation to guests. Primary responsibilities include entering orders into the operation’s POS, processing payments, helping to fulfill the order to dine in or to-go and ensuring a seamless dining experience for customers.

Typical responsibilities:

● Greet customers with a warm and friendly demeanor.

● Assist guests in understanding the menu, making recommendations, and answering questions about ingredients or dietary restrictions.

● Efficiently process customer orders using the restaurant's point-of-sale (POS) system.

● Handle customer inquiries, concerns, and complaints with professionalism and resolve issues to the satisfaction of the customer and management.

● Accurately handle cash, credit card transactions, and other forms of payment.

● Maintain accurate cash register balances and ensure proper accounting of all transactions.

● Follow established procedures for order modifications, special requests, and substitutions.

● Maintain cleanliness and organization of the counter area, ensuring a tidy and appealing appearance.

● Ensure that all condiments, utensils, and supplies are adequately stocked and readily available.

● Assist in restocking food and beverage items as needed.

● Adhere to proper food safety and hygiene guidelines to ensure the health and safety of guests.

● Collaborate with kitchen staff and other team members to ensure timely and accurate order preparation and delivery.

● Communicate customer feedback, special requests, and operational issues to management and the appropriate team members.

● Support a positive and inclusive work environment by respecting and cooperating with colleagues.

● Know menu offerings, including ingredients, preparation methods, and specials.

● Proactively upsell and promote menu items, including beverages, sides, and desserts, to enhance the customer experience and increase sales

Useful qualifications:

● Previous experience in customer service or foodservice preferred but not required.

● Strong communication and interpersonal skills, with a friendly and outgoing personality.

● Excellent multitasking abilities to handle fast-paced, high-pressure situations.

● Attention to detail and accuracy in order processing and cash handling.

● Ability to work in a team environment and collaborate effectively with colleagues.

● Flexibility to work in shifts, including early mornings, weekends, and holidays.

● Knowledge of basic food safety and hygiene practices.

● Ability to stand for extended periods and lift moderate weights (e.g., trays of food or beverage).

Pay: $12.00 - $16.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid sick time
• Paid time off
• Paid training

Work Location: In person

Salary : $12 - $16