Vendor Relations Specialist

Vendor Relations Coordinator

Contract: Until 9/4/2026

Location: Marlborough, MA (Hybrid)

Pay Rate: $23.50/hour

Schedule: 33.25 hours per week | Tuesdays & Wednesdays onsite (9:00 AM – 5:00 PM)

Position Overview

We are seeking a detail-oriented and customer-focused Vendor Relations Coordinator to serve as the primary point of contact for merchandise vendors regarding payment-related inquiries. This role is responsible for investigating and resolving payment issues, maintaining accurate records, and ensuring timely communication with vendor partners.

Key Responsibilities

• Respond to vendor inquiries regarding payments, invoices, and account-related concerns.
• Research and resolve payment discrepancies and issues in a timely and professional manner.
• Communicate effectively with vendors through both phone and email correspondence.
• Maintain detailed and accurate records of vendor interactions within the Call Tracking System.
• Escalate complex issues as needed and collaborate with internal teams to facilitate resolution.
• Ensure a high level of customer service while building positive relationships with vendor partners.
• Track issue resolution progress and follow up with vendors to provide status updates as necessary.

Qualifications

• Previous experience in customer service, accounts payable, vendor relations, or administrative support preferred.
• Strong verbal and written communication skills.
• Excellent problem-solving and research abilities.
• Ability to manage multiple priorities and maintain attention to detail.
• Proficiency with Microsoft Office and data entry systems.

Work Environment

This is a hybrid position based in Marlborough, MA. Team members are expected to work onsite Tuesdays and Wednesdays from 9:00 AM to 5:00 PM, with the remainder of the schedule worked remotely. Weekly hours are 33.25 to accommodate the organization's summer schedule.