Sales Administrator

Our client, a leading manufacturer within the hospitality industry, is seeking a full-time Sales Administrator to support day-to-day business operations and ensure a professional, efficient, and well-organized workplace. This position combines office administration, customer service, sales support, and logistics coordination. The ideal candidate is highly organized, detail-oriented, and proactive, with the ability to effectively support internal teams, clients, and vendors.

Details:

Employment Type: Direct Hire

Work Schedule: Full-time, onsite position (5 days per week in office)

Compensation: $70,000 – $80,000 annually, commensurate with experience.

Location: Santa Monica, CA

Key Responsibilities

Office Administration & Operations

• Manage incoming calls and direct inquiries to the appropriate team members in a timely and professional manner.
• Order and maintain office supplies, refreshments, and employee amenities to support daily operations.
• Help maintain a clean, safe, and welcoming office environment, including oversight of office furnishings, plants, audiovisual equipment, and common areas.
• Coordinate maintenance and servicing of office equipment and production machinery, troubleshoot issues when appropriate, and escalate capital expenditure requests to senior management as needed.
• Welcome visitors, clients, and vendors, providing assistance and directing them to the appropriate departments or personnel.
• Manage office and facility security access, including maintaining records of alarm codes, keys, access cards, and building passes.
• Coordinate business travel arrangements, including flights, accommodations, and ground transportation for employees across departments.
• Liaise with external vendors and service providers for building maintenance, utilities, and business systems, scheduling services as required.

Sales & Customer Support

• Prepare accurate sales quotations for prospective and existing customers, ensuring correct pricing, product specifications, and supporting documentation.
• Provide exceptional customer service throughout the sales process, including order updates, production timelines, shipping information, and post-delivery follow-up.
• Maintain clear, professional communication with customers across multiple channels, responding to inquiries, providing product information, and fostering strong client relationships.
• Manage product volume and weight calculations to support order logistics, freight requirements, and venue-specific delivery considerations.
• Serve as a backup resource for quoting and administrative functions

Additional Responsibilities

• Assist with special projects and other administrative duties as assigned by management.

Qualifications & Requirements

• Experience in sales administration, customer service, office management, or a related administrative role.
• Comfortable working in a manufacturing, logistics, or operations-focused environment.
• Ability to anticipate needs, take initiative, and contribute to continuous process improvements.
• Proven ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy.
• Strong organizational, time management, and multitasking skills.
• Excellent written and verbal communication skills with a customer-focused approach.
• Exceptional attention to detail, professionalism, and strong work ethic.
• Professional demeanor, positive attitude, and excellent interpersonal skills.
• Strong analytical and critical-thinking abilities, including problem-solving and sound decision-making skills.
• Proficiency with Microsoft Office Suite and general office technology; experience with CRM or ERP systems is preferred.
• Ability to work independently while collaborating effectively with cross-functional teams.