What are the responsibilities and job description for the Director of Operations position at 24 Seven Talent?
Job Description
We’re looking for a strategic, hands-on Director of Operations to help lead and scale our growing business. This role is ideal for someone who thrives in fast-paced environments, loves solving operational challenges, and can seamlessly balance big-picture thinking with day-to-day execution.
As Director of Operations, you’ll oversee logistics, fulfillment, supply chain coordination, customer operations, and cross-functional processes across the company. You’ll play a critical role in ensuring smooth operations across all sales channels while building scalable systems to support continued growth.
What You’ll Do
We’re looking for a strategic, hands-on Director of Operations to help lead and scale our growing business. This role is ideal for someone who thrives in fast-paced environments, loves solving operational challenges, and can seamlessly balance big-picture thinking with day-to-day execution.
As Director of Operations, you’ll oversee logistics, fulfillment, supply chain coordination, customer operations, and cross-functional processes across the company. You’ll play a critical role in ensuring smooth operations across all sales channels while building scalable systems to support continued growth.
What You’ll Do
- Lead operational execution across e-commerce, wholesale, retail, and emerging sales channels
- Manage relationships with 3PLs, freight partners, and logistics vendors
- Oversee fulfillment performance, shipping timelines, inventory flow, and operational efficiency
- Partner cross-functionally with Production, Planning, Customer Experience, and Finance teams
- Develop and improve operational processes, workflows, and SOPs
- Analyze operational data and identify opportunities to improve efficiency and customer experience
- Support launch planning, inventory readiness, and supply chain coordination
- Manage reverse logistics and returns operations
- Drive accountability, organization, and operational excellence across teams
- 7 years of experience in operations, logistics, supply chain, or fulfillment
- Experience within apparel, fashion, retail, or consumer goods preferred
- Strong understanding of DTC and omnichannel operations
- Proven ability to manage external partners and cross-functional teams
- Highly organized with excellent project management skills
- Analytical, solutions-oriented, and comfortable working in a fast-moving environment
- Strong communicator with a collaborative leadership style