What are the responsibilities and job description for the Temporary Care Connect Specialist position at 24 Hour Home Care - Corporate Division?
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
Role Summary
The Care Connect Specialist manages member and caregiver services within the CareConnect service line under the Community Supports Division. This role focuses on building strong relationships, coordinating caregiver matches, and ensuring seamless service delivery. Through proactive outreach, problem-solving, and cross-team collaboration, the Specialist enhances the experience of both members and caregivers while ensuring accuracy, compliance, and meaningful impact for the people we serve.
Primary Responsibilities
Serve as the primary liaison for members and caregivers, guiding referrals through admissions and ensuring successful matches.
Maintain an accurate caregiver registry, including roster updates, documentation, and activity tracking.
Conduct outreach and provide timely support when members report caregiver unresponsiveness or scheduling needs.
Deliver responsive assistance to members and caregivers through phone, chat, text, and email, striving for one-call resolution.
Monitor utilization, analyze engagement trends, and identify opportunities to reduce referral-to-service time and improve outcomes.
Document and manage all member, caregiver, and service activity information in Salesforce, ensuring compliance with HIPAA and company standards.
Collaborate with managers and teams to meet goals and contribute to the overall success of the CareConnect model.
This is a hybrid position, coming into the El Segundo office 1x per week.
Please note that this is a temporary 6 month position (possibility for temp to hire conversion)
WHAT YOU BRING TO THE TABLE:
Skills
Strong verbal and written communication; able to build rapport and engage effectively with diverse audiences
Problem-solving and analytical skills to identify trends and develop solutions
Attention to detail and accuracy in managing rosters and documentation
Time management and organizational ability in fast-paced environments
Proficiency with Microsoft Office and Salesforce; comfortable with multiple communication platforms
Goal-oriented mindset with proven ability to meet or exceed performance targets
Collaborative, positive, and solution-oriented approach to supporting members, caregivers, and team success
Qualifications
1–3 years of experience in client services, fulfillment operations, or customer service
Bilingual Spanish preferred
WHAT WE BRING TO THE TABLE:
Learn more about 24 Hour Home Care's benefits for temporary employees here!
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
