What are the responsibilities and job description for the Bilingual Assistant Program Manager position at 24 Hour Home Care - Corporate Division?
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Assistant Program Manager (APM) supports the delivery of services for Regional Center consumers by co-leading branch operations alongside the Program Manager/Director. This role ensures that goals are met across enrollment, outreach, and agency teams while maintaining compliance with Regional Center and state requirements. The APM drives operational efficiency, supports staff development, and fosters strong relationships with consumers, providers, and referral sources to ensure high-quality, person-centered care.
Primary Responsibilities
Co-lead branch operations with the Program Manager/Director, ensuring admissions and service goals are consistently met.
Train and support team members on intakes, quality assurance, problem resolution, and service delivery.
Oversee staffing of providers to meet consumer schedules and health needs while resolving escalated consumer and provider issues.
Monitor service utilization, prepare reports, and provide insights to ensure compliance and effective resource use.
Partner with Program Manager/Director to manage office projects, improve processes, and support sales/marketing initiatives.
Maintain accurate and compliant consumer and employee records in electronic systems, including Salesforce and RingCentral.
Ensure compliance with Regional Center requirements, Title 17, HIPAA, and company policies, serving as office lead during Program Manager/Director absences.
This is a hybrid position, coming into the Los Angeles office 1x per week.
WHAT YOU BRING TO THE TABLE:
Skills
Strong communication and relationship-building with consumers, families, providers, and referral sources
Problem solving and decision-making in fast-paced environments
Planning, organizing, and prioritizing multiple tasks and deadlines
Analytical ability to interpret data and identify cost-benefit impacts of projects
Sound judgment and attention to detail when handling critical information
Time management skills for meeting deadlines and balancing competing priorities
Proficiency in Microsoft Office and case management/reporting platforms such as Salesforce
Qualifications
- Spanish fluency required
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Minimum 1 year of management experience in healthcare or a related field
Experience leading teams and training staff
Strong verbal and written communication skills
Reliable transportation and availability outside normal business hours for emergencies or staff support
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
