What are the responsibilities and job description for the Program Services Coordinator position at 24 Hour Home Care - Corporate Division?
WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we're driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company's growth. You embody Team 24's Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Program Services Coordinator supports service delivery for individuals served through the Disability Services division by managing consumer intakes, coordinating providers, and maintaining compliance with Regional Center requirements. This role ensures that each consumer receives high-quality, person-centered support by managing caseloads, facilitating service plans, and collaborating with providers, families, and internal teams. The coordinator helps maintain operational efficiency and upholds the organization's mission to make a positive impact every day.
Primary Responsibilities
Conduct intakes for new consumers, developing individualized service plans based on assessed care needs.
Manage an active caseload, ensuring accurate scheduling and staffing of direct support providers.
Handle incoming service requests and respond promptly to consumer and provider inquiries via phone, email, or text.
Conduct quality assurance visits and update service plans as needed based on consumer needs or Regional Center requests.
Screen and onboard providers, ensuring they meet service and compliance standards.
Coordinate and facilitate provider trainings to maintain quality and consistency of care.
Maintain accurate documentation, records, and reporting for all consumer and provider activities.
Support internal communication and process improvement initiatives to enhance service delivery.
This is a hybrid position, coming into the Chatsworth office 1x per week.
Please note that this is a temporary position.
WHAT YOU BRING TO THE TABLE:
Skills
Strong interpersonal and communication skills to engage effectively with consumers, families, and providers
Excellent organizational and time management skills in a fast-paced environment
Proficiency in Microsoft Office (Word, Excel, Outlook) and case management systems
Analytical and problem-solving abilities to identify issues and develop practical solutions
High attention to detail when reviewing documentation and data
Bilingual Spanish preferred
Collaborative, proactive, and service-oriented approach
Qualifications
1–2 years of customer service or case coordination experience, preferably in social services or developmental disability programs
Knowledge of Regional Center processes and Title 17 requirements preferred
WHAT WE BRING TO THE TABLE:
Learn more about 24 Hour Home Care's benefits for temporary employees here!
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire's written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: info@dcba.lacounty.gov
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).