Service Manager

About 24 Carrots

We are a full-service, employee-owned, experiential caterer and hospitality group, committed to creating remarkable experiences for our clients while fostering a collaborative, engaged, and empowered workforce.

Job Summary

As an ideal candidate, you are a natural leader with a passion for hospitality and a high standard for service excellence. You thrive in dynamic, fast-paced environments and have a proven ability to lead, coach, and develop a team. You are organized, solutions-oriented, and deeply committed to delivering consistent, professional experiences. You can move seamlessly between planning and execution just as comfortable in a BEO meeting as you are leading a team on-site.

As a Service Manager, you are the operational backbone of our front-of-house service team. You are responsible for overseeing event execution, developing Leads and Service Staff, and ensuring every event meets 24 Carrots' standards from start to finish. You serve as the on-site supervisory leader for assigned events, coaching in real time and holding the team accountable to the highest level of performance.

This is a hybrid role that balances in-office collaboration with strong on-site presence dividing time between planning sessions, field oversight, and leading select events as needed. You will work in close partnership with the Senior Manager of Hospitality Training & Operations to support lead development, reinforce training initiatives, and drive a culture of accountability and service excellence.

If this sounds like you, we encourage you to apply!

Skills & Qualifications

• Two (2) to Five (5) years of front-of-house leadership experience in high-volume hospitality, catering, or event environments; prior supervisory experience required.
• Professional, enthusiastic, responsible, and dependable leader with a team-first mindset
• Strong organizational and time-management skills with the ability to manage multiple priorities simultaneously
• Superior oral and written communication skills
• Ability to work well under pressure while maintaining a calm, composed presence
• Proven ability to lead, coach, and develop service staff in a live event environment
• Experience reviewing BEOs, floor plans, and staffing plans and translating them into disciplined field execution
• Ability to identify execution risks, staffing gaps, and service breakdowns and escalate appropriately
• Experience conducting performance feedback conversations and supporting corrective action processes
• Skilled at facilitating team huddles, pre-event briefings, and individual check-ins
• Meticulous attention to detail with the ability to assess team readiness before and during events
• Strong computer skills including Microsoft Word, Excel, and PowerPoint
• Experience with time and attendance systems
• Ability to manage confidential information and maintain its integrity
• Comfortable with physical work, including lifting up to 50 lbs. occasionally with assistance from other team members and/or equipment
• Must possess a current California Manager's Food Handler's Card
• Reliable transportation required
• Availability to work evenings, weekends, and holidays based on event schedules is required
• This is a hybrid role with variable on-site scheduling based on business needs
  
  

Pay Range

$71,000 - $80,000

Salary, Full Time /Exempt

Benefits & Perks

We are proud to be a 100% employee-owned company! Join our team and enjoy the benefits of a team that is invested in each other, where we measure success not only through the growth of our business, but the cultivation and growth of our people. Other benefits also include group health benefits, competitive pay, paid vacation and sick time, holiday pay, 401k retirement plan.

Let’s Grow Together!

Ready to Join Us?

If you are ready to take your career to the next level and join a team of creative, energetic, passionate and dedicated people, apply today!