What are the responsibilities and job description for the Senior BA/Project Lead position at 24/7 International Corporation?
Specific Duties And Key Responsibilities
Business Analysis & Documentation
- Project Coordination with the 3rd Party Loyalty System
- Project requirements scoping (High Level)
- Monitor operational items such as an incident ticket, service request, and change request with SLA Matrix
- Handles Project SharePoint for the repository, access, and foldering.
- Created the templates for the documents (BRD, TRD, Test Scripts, and Project Status Report)
- Created Project documentation (Functional and Operational), Change request document, and UAT document.
- Understanding the Contract Agreement with Managed Service Providers
- L1 & L2 support (being SME)
- Create the presentation material for SteerComm Meeting
- Assist the Business coordination and tracking of the timeline
- Create Tickets on Issues and coordinate with the Solution Architect (internal/vendor)
- Product Owner and using Contract SOW as a basis
- Weekly cadences together with the PMs, thrice a week with the MSP, and once a month with SteerComm
Business Analysis & Documentation
- Requirements Gathering and Analysis
- Business Requirements Document (BRD)
- Technical Requirements Document (TRD)
- Functional & Operational Documentation
- User Acceptance Testing (UAT)
- Test Script Creation
- Incident Management
- Service Request Management
- Change Request Management
- SLA Monitoring and Reporting
- Vendor & MSP Coordination
- Agile / Scrum
- Waterfall
- Bachelor's degree in Information Technology, Computer Science, Business Administration, Information Systems, or a related field.
- At least 5 years of experience in Business Analysis, Product Ownership, Project Coordination, or a related role.
- Strong experience in requirements gathering, business process analysis, documentation, and stakeholder management.
- Experience working with third-party vendors, Managed Service Providers (MSPs), and cross-functional teams.
- Knowledge of Agile, Scrum, Waterfall, and SDLC methodologies.
- Experience in Incident, Service Request, Change Request, and SLA management.
- Proficient in SharePoint, Microsoft Office Suite, and project/ticket management tools.
- Strong communication, analytical, problem-solving, and leadership skills.