Community Director, Multifamily Operations

Company

Our client is a hands-on multifamily developer, owner, and operator committed to creating long-term investments and value in multiple Wisconsin markets. The company owns and manages over 3,500 units and has a long-term development plan to continue to expand its footprint. Operating active adult and market-rate communities, our client provides excellent customer service and hospitality to its residents and prides themselves on continuing to refine the processes in place to remain a top caliber ownership group in the multifamily space.

For nearly 50 years, our client has earned a strong reputation as a financially stable development/operator group focused on quality, kindness, and trust amongst both its residents and employees. The firm is committed to on-going improvement, enhancement, and growth with a focus on creating inclusive communities and a workplace where they embrace individual differences and work effortlessly to create an environment where all team members and residents alike feel heard, valued, and feel a sense of belonging. The firm is actively undergoing continuous enhancements in its technologies, and continuous improvement to its operational practices. This is an excellent opportunity for someone who see themselves as “change agents”, and primary drivers in ensuring the continued evolution and success of the firm.

Position

The Community Director is responsible for overseeing the day-to-day operation, and all on-site team members. The Community Director will work to ensure our teams are successful in maintaining both physical and financial occupancy targets, maintaining the curb appeal, and providing excellent customer service to our existing residents, prospective residents, vendors, and teammates. The Community Director will be a core change agent and will work to develop and enhance our on-site teams’ performance while playing a key role in implementing operational efficiencies and various organizational initiatives. This is an exciting opportunity to oversee a variety of newly developed townhomes and garden-style units totaling over 300 units, with the potential to oversee an additional multi-phase, 300-unit development after proven performance.

Responsibilities

• Direct the work of others while implementing the company’s vision and strategy into day-to-day execution through on-site team members.
• Assists with tours, lead management, and move in preparations to drive leasing success on-site.
• Process move outs, service requests, and prepares deposit accounting statements.
• Responsible for scheduling of personnel and providing on-call guidance where necessary.
• Report on pre-lease status and ensure consistent communication between Construction and Management team on status or challenges.
• Directs the overall financial results for the community through expense monitoring, variance reporting, and expense approval, summarizes key issues and trends while providing possible strategies and solutions to address.
• Ensure federal, state, and local regulatory requirements are met, and all team members are well trained in compliance.
• Ensure and oversee all training for on-site roles.
• De-escalation of resident concerns, while enforcing lease regulations.
• Track and analyze lease violations, accounts receivable, accounts payable, Fair Housing requests, emergency repairs, risk/loss items for the community.
• Ensure physical occupancy targets are met and stabilized.
• Ensure the community is maintained, preserved, and large annual projects are completed to the highest standards.
• Evaluate the community regularly to determine annual capital improvement (non-recurring spend) needs and priorities.
• Be a change agent in leading assigned teams through larger organizational initiatives such as software changes, and frequent process changes.
• Assist with annual budget preparation.
• Understand market level and industry trends acting as the subject matter expert within the local multifamily competitive landscape.
• Visually walk and inspect the community on a regular basis.
• Negotiate and secure contracts with various vendors for recurring and non-recurring projects and services.
• Investigate and resolve on-site team member concerns as needed.
• Other job duties as directed

Qualifications

• High school diploma/GED: Required
• Minimum of 3 years multifamily on-site experience: Required
• 1-3 years of managerial / supervisory experience: Required
• A valid driver’s license: Required.
• Excellent oral and written communication skills
• Proficient in Microsoft programs suite, and general computer use
• Experience with Yardi: Preferred
• Understanding of vacancy procedure and budget compliance: Required.
• Demonstrated ability to manage multiple and complex operational matters daily.
• Multifamily specific designations: Preferred (CPM, CAM)
• Expected to carry a mobile phone (Eligible for stipend).

Personal Skills & Attributes

• Strong communicator with proactive problem solving and analytical skills.
• A passionate leader who values developing and mentoring others with a strong track record of personnel management and ability to influence and empower others into top performance.
• Attentive to detail, and extremely organized
• Agile to an ever-changing environment
• Exhibits strong interpersonal and relationship building skills.
• Able to prioritize and handle a variety of tasks while maintaining focus on deadlines.
• Requires little supervision – Self-Motivated with a high level of initiative.