TLP Case Manager

Job Title: TLP Case Manager (Onsite), St. Paul Brittany’s Place

Sign on Bonus: Sign on Bonus of $600 (Half paid out at 3 months and the other half at 12 months).  

Salary Range: $24.04 – 26.44/hour; $50,000 - $55,000/annually

Benefits: 

• Sign on Bonus of $600 (Half paid out at 3 months and other half at 12 months).  
• Paid time off (PTO) starting at 18 days annually. 
• Medical, Dental, FSA & HSA options 
• Life, STD, LTD,
• 401K company match up to 4% 
• 12 paid company holidays

Description:

The Transitional Living Program (TLP) Case Manager is a relationship-centered role that supports young adults as they build stability, independence, and long-term housing. This role supports one of two TLP sites, and serves as a back-up for the other site when needed:

• Brittany’s Place TLP – Congregate living with 5 bedrooms for female identifying youth ages 16–19, licensed under MN Rule 2960, located on campus with Brittany’s Place Shelter
• Butterfly House TLP – Congregate living with 5 beds for female identifying youth ages 18–22 located off-campus in St. Paul

Residents may stay up to 18 months, and both programs are funded in part by the FYSB Transitional Living Program, requiring documentation in multiple databases, including HMIS.

This position requires participation in the on-call rotation and the ability to work flexible hours, including evenings and weekends, based on the needs of residents and the realities of a young adult transitional living environment.

The TLP Case Manager works 1:1 with residents to identify goals, strengthen skills, navigate systems, and move toward housing stability, employment, financial wellness, and long-term success using a trauma-responsive, culturally grounded, youth-driven approach.

This role centers authentic relationship, youth voice, and shared decision-making. Case managers foster a sense of safety, belonging, and connection that supports healing and forward movement. Youth lead their own journey. The case manager is the trusted, steady partner walking alongside residents, helping them explore options, understand systems, build independent living skills, and move toward greater stability and self-sufficiency.

This position does not have direct reports. This position is 40 hours per week, onsite.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Relationship-Based Case Management

• Build strong, trusting, culturally responsive relationships with young adults from diverse backgrounds.
• Meet with each resident at least weekly, increasing frequency based on need.
• Use motivational, strengths-based approaches that support autonomy, self-determination, and growth.
• Adapt engagement strategies to the youth’s readiness, strengths, developmental stage, culture, and learning style.
• Provide a consistent, grounded presence that promotes safety, belonging, connection, and resilience.

2. Intake, Screening & Assessment

• Conduct required intakes, screenings, and assessments using compassionate, youth-centered approaches.
• Ensure assessment results are meaningful to the resident and actively inform their transition plan.
• Complete all intake requirements accurately and in compliance with MN Rule 2960 (BP site), FYSB expectations, HMIS, and agency standards.
• Establish rapport early and set collaborative expectations for the resident’s time in the program.

3. Case Planning & Goal Navigation

• Co-create individualized transition plans focused on housing, employment, education, financial planning, wellness, life skills, and community integration.
• Use shared decision-making to help youth understand their options, evaluate pathways, and make informed choices.
• Support youth in navigating complex systems (housing, benefits, education, employment, medical, mental health, legal, transportation).
• Monitor progress, review goals, and adjust plans in partnership with the youth.

 4. Independent Living Skills & Daily Life Support

• Teach and coach youth in budgeting, bill payment, tenancy skills, banking, executive functioning, meal planning, household management, and community participation.
• Support development of communication, conflict resolution, problem-solving, and decision-making skills.
• Maintain general awareness of resident activities and well-being while respecting emerging adulthood and autonomy.

5. Service Coordination & Collaboration

• Support youth in leading their own service navigation, helping them understand their options and make informed choices about the supports they want to pursue.
• Collaborate with a wide range of community-based partners including housing programs, employment services, schools, mental health and medical providers, financial institutions, and culturally specific organizations to ensure youth have access to the resources that matter to them.
• Coach youth on how to communicate with providers, advocate for their needs, schedule and attend appointments, follow through on commitments, and build supportive relationships within their community.
• Work closely with the Program Manager to ensure consistent, coordinated care across both TLP sites.
• Maintain strong, respectful partnerships with external providers while keeping the youth at the center of all decisions and processes.
• Identify service gaps or access barriers and offer recommendations to strengthen resident support and overall program impact.

 6. Documentation, Compliance & Data Quality

• Complete all required documentation in HMIS and other systems accurately, professionally, and within required timelines.
• Document all resident contacts, case management interactions, referrals, goal progress, and aftercare services.
• Maintain timely and accurate assessments, case plans, safety plans, progress notes, and exit documentation.
• Adhere to all licensing (as applicable), grant requirements, agency policies, and data integrity standards.

 7. Program Operations & Team Collaboration

• Participate in staff meetings, case consultations, training, and ongoing professional development.
• Support the program by participating in the on-call rotation and working flexible hours, including evenings and weekends as needed.
• Assist in developing and facilitating life skills groups, financial coaching sessions, community-based activities, and educational workshops.
• Collaborate consistently with the Program Manager and team to maintain strong communication, aligned expectations, and consistent program operations.
• Contribute to a culture of compassion, belonging, accountability, and teamwork.
• Identify resident needs, environmental gaps, and system barriers; offer constructive recommendations for program improvement.

Other duties as assigned.

I will have performed my job well when I: 

Build Trust & Connection

• Residents feel supported, heard, safe, and empowered.
• Relationships strengthen resident engagement, resilience, and progress.

Maintain High-Quality Case Management

• Caseload is actively managed with clear, measurable goals and documented progress.
• Documentation meets FYSB, HMIS, licensing, and agency standards.
• Residents develop and practice independent living skills that set them up for long-term stability.

Collaborate to Support Resident Success

• Services across both TLP sites feel consistent, coordinated, and resident-centered.
• Work effectively with internal teams, community partners, and program leadership.
• Residents’ experience seamless support across all components of their transition plan.

Qualifications: 

• Bachelor’s degree in social work, social services, psychology, or a related field and two years of case management experience related to crisis, violence, trafficking, exploitation or homelessness preferred; relevant work experience may be substituted in lieu of education on a year-for-year basis.
• Experience in the nonprofit sector preferred.   
• Valid driver’s license and insurance; dependable transportation for traveling to community partners and events.
• Ability to clear a Department of Human Services background screening.
• Experience working with young adults experiencing homelessness, trauma, or system involvement.
• Experience providing case management, youth coaching, or independent living skill support.
• Ability to build strong, authentic, trusting relationships with youth.
• Knowledge of trauma-responsive practices and the impacts of adversity and stress.
• Cultural humility and ability to work effectively with diverse communities.
• Strong organizational, documentation, and time-management skills.
• Familiarity with community resources for housing, employment, education, wellness, and financial literacy.
• Ability to navigate and support youth through complex systems (housing, benefits, legal, education, healthcare).
• Ability to document in HMIS, Power180, and other required systems.
• Ability to work flexible hours including evenings and weekends; participation in on-call rotation required.
• Must be 21 years of age.

Essential Competencies: 

• Knowledge of violence, trafficking, homelessness, trauma responsive care, youth-work, parenting, teaching and case management best practices.
• Awareness of one’s own cultural identity, with an understanding of how bias and experience influence their work with diverse individuals; demonstrates cultural humility and equity-minded practice.
• Thrives on direct engagement with families and caregivers, employing skills in safety planning, crisis intervention, conflict resolution and motivational interviewing; adapts to changing needs, remains calm under pressure, and supports youth through challenges.
• Maintain confidentiality and understand its implications in both the workplace and the community. 
• Completes timely, accurate, and compliant documentation.
• Strong verbal and written communication skills; collaborates effectively with internal teams, program leadership, and community partners.
• Excellent organization with attention to detail and time management; ability to work independently and in a team; ability to operate in rapidly changing or ambiguous circumstances. 
• Excellent communication, organizational and computer skills including MS Word, PowerPoint, SharePoint, Outlook, and Excel.   
• Builds trusting, culturally responsive relationships that support youth autonomy and belonging.
• Uses trauma-responsive, empathetic, and grounding approaches with youth; helps youth navigate community systems while empowering them to lead their own journey.
• Partners with youth using shared decision-making and coaching to support skill-building and goal setting.
• Maintains professionalism, ethical boundaries, and sound judgment in complex situations.
• Demonstrates initiative, reflective practice, openness to feedback, and commitment to continuous learning.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk, and drive. The employee is frequently required to sit. 

Positively Contribute:  

Positively Contribute to the 180 Degrees Vision and Mission. Vision: Every person can experience hope for the future and reach their full potential. Mission: 180 Degrees creates safe spaces and services that honor each individual’s healing journey.  

Non-Profit Location/Work Environment: 

This is an onsite role based at a 180 Degrees Transitional Living Program in St. Paul, MN.  The environment is fast-paced and requires flexibility, attention to safety, and regular interaction with female identifying young adults experiencing crisis and trauma. The employee may be required to work extended or irregular hours to support staffing, events, emergencies, or critical projects. This role includes scheduled on-call responsibilities. 180 Degrees operates 24/7/365; leaders are expected to maintain reasonable availability for urgent or time-sensitive needs outside standard business hours.

About 180 Degrees:

This is an exceptional opportunity to join a fast-growing non-profit organization. Founded over 50 years ago, 180 Degrees is recognized for piloting innovative solutions to address challenges of homelessness, sexual exploitation, poverty and incarceration. With program sites around the state, 180 Degrees continues to expand its portfolio of programs and services now impacting the lives of over 2,000 youth and adults each year.  We seek leaders who will guide the next growth phase of our organization. 

Equal Opportunity Employer:

180 Degrees, Inc. is an Equal Opportunity Employer

180 Degrees’ intention is for our staff to reflect the communities we serve. We actively encourage women, people of color, differently abled and other diverse candidates to apply for open positions.