Receptionist/Concierge

Receptionist / Concierge

AVRA at Metropolitan

Overview

AVRA at Metropolitan is a new luxury residential community scheduled to open in November. We are seeking a polished, personable, and service-oriented Receptionist/ Concierge to join our opening team and help create an exceptional experience for our residents and their guests.

The Receptionist/ Concierge will be one of the first points of contact for residents as they arrive at their new residence. This position will warmly welcome owners and guests, answer questions, provide personalized concierge services, and assist with the day-to-day front desk operations of the community.

The ideal candidate is professional, friendly, attentive to detail, and genuinely enjoys creating meaningful connections with residents. This individual should be comfortable anticipating needs, handling multiple requests, maintaining confidentiality, and providing thoughtful service that reflects the standards of a luxury residential community.

Responsibilities

• Warmly welcome residents, their guests, and visitors and provide a professional and personalized experience.
• Serve as a friendly and knowledgeable point of contact for residents, assisting with questions and requests regarding the building, amenities, services, and surrounding area.
• Provide concierge services, including restaurant reservations, transportation arrangements, local recommendations, special requests, and other personalized assistance.
• Assist residents as they become familiar with their new residence, including building amenities, services, procedures, and community information.
• Build positive relationships with residents and anticipate their needs whenever possible.
• Answer and direct telephone calls, respond to inquiries, take messages, and communicate information in a professional and timely manner.
• Maintain knowledge of the building, amenities, neighborhood restaurants, entertainment, transportation, and other local resources.
• Receive and assist with packages, deliveries, messages, and other resident requests in accordance with building procedures.
• Respond to resident concerns and requests with professionalism, courtesy, and a solutions-oriented approach, escalating matters to the appropriate supervisor or manager when necessary.
• Coordinate with building management, security, maintenance, housekeeping, and other service providers to ensure a seamless resident experience.
• Maintain a polished, organized, and welcoming front desk and lobby environment.
• Maintain accurate records and logs related to resident requests, deliveries, messages, and front desk activities.
• Protect resident privacy and confidentiality and exercise discretion when handling personal information and requests.
• Assist with resident events, special occasions, and community activities as needed.
• Follow all building policies, safety procedures, emergency procedures, and service standards.
• Use Microsoft Office and property management or resident service systems as required.
• Perform other duties as assigned to support the overall resident experience.

Pay: $18.00 - $19.00 per hour

Work Location: In person

Salary : $18 - $19