Front Desk/Concierge Supervisor

Front Desk / Concierge Supervisor

AVRA at Metropolitan

Overview

AVRA at Metropolitan is a new luxury residential community scheduled to open in November. We are seeking a polished, personable, and service-oriented Front Desk / Concierge Supervisor to help lead the opening team and establish an exceptional resident experience from day one.

The Front Desk / Concierge Supervisor will oversee the daily operations of the front desk and concierge services, ensuring residents and their guests receive warm, personalized, and professional service. This position will be responsible for creating staff schedules, supervising and supporting the front desk team, maintaining service standards, and ensuring the lobby and front desk consistently reflect the high standards of a luxury residential community.

The ideal candidate is an experienced hospitality professional who enjoys leading a team, building relationships with residents, anticipating needs, and creating a welcoming sense of home. This individual must be highly organized, professional, discreet, and comfortable managing multiple priorities in a fast-paced environment.

Responsibilities

• Oversee the day-to-day operations of the front desk and concierge services, ensuring consistent, professional, and personalized service.
• Create and maintain staff schedules to ensure appropriate front desk coverage at all times, including weekends and holidays as needed.
• Supervise, coach, train, and support Front Desk and Concierge team members to ensure established service standards are consistently met.
• Lead by example and maintain a polished, professional, and welcoming presence at the front desk and throughout the lobby.
• Warmly welcome residents, their guests, and visitors and ensure they receive a personalized experience.
• Serve as a knowledgeable point of contact for residents, assisting with questions, requests, and information about the building, amenities, services, and surrounding community.
• Oversee concierge services, including restaurant reservations, transportation arrangements, local recommendations, special requests, and other personalized resident services.
• Develop strong relationships with residents and anticipate their needs whenever possible.
• Assist residents with move-in and building-related questions and help owners become familiar with their new residence, amenities, services, and community procedures.
• Monitor and respond to resident concerns and requests, ensuring issues are addressed promptly, professionally, and with a solutions-oriented approach.
• Coordinate with building management, security, maintenance, housekeeping, and outside service providers to ensure seamless resident service.
• Ensure telephone calls, messages, deliveries, packages, and resident requests are handled accurately and efficiently.
• Maintain accurate records and documentation related to front desk and concierge activities.
• Ensure the front desk and lobby remain organized, clean, polished, and welcoming at all times.
• Assist with the development and implementation of front desk and concierge procedures, service standards, and opening processes.
• Train new team members on building procedures, resident service expectations, phone etiquette, technology, emergency procedures, and concierge standards.
• Prepare and review schedules, reports, logs, and other administrative documentation.
• Use Microsoft Office and property management systems to support daily operations and communication.
• Maintain strict confidentiality and discretion when handling resident information and personal requests.
• Assist with resident events, special occasions, and community activities as needed.
• Ensure the team follows all building policies, safety procedures, and operational standards.
• Act as a leader and resource for the front desk team and escalate significant resident or operational matters to management when appropriate.

Requirements

• Previous supervisory experience in luxury hospitality, residential, hotel, resort, private club, or high-end customer service environments.
• Strong leadership skills with the ability to supervise, motivate, coach, and develop a service-oriented team.
• Experience creating employee schedules and managing daily staffing coverage.
• Exceptional customer service and interpersonal skills with a genuine passion for hospitality.
• Warm, polished, and professional demeanor with the ability to interact comfortably with a sophisticated clientele.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Ability to anticipate resident needs and provide thoughtful, personalized service.
• Strong problem-solving and decision-making skills.
• Excellent telephone etiquette and communication skills.
• Proficiency with Microsoft Office and the ability to learn property management and resident service systems.
• Ability to maintain a high level of confidentiality, discretion, and professionalism.
• Bilingual or multilingual skills are a plus.
• Ability to work a flexible schedule, including weekends and holidays, based on the needs of the community.

Pay: $20.00 - $23.00 per hour

Work Location: In person

Salary : $20 - $23