What are the responsibilities and job description for the Member Resource Specialist position at 1199 SEIU?
Requisition #:
7279-7283TEF
# of openings:
5
Employment Type:
Full time
Position Status:
Permanent
Category:
Non-Bargaining
Workplace Arrangement:
Hybrid
Fund:
1199SEIU Training and Employment Funds
Job Classification:
Non-Exempt
Responsibilities
Qualifications
- Provide support to recruitment team by assisting applicants with Job Security Fund and Employment Center (JSF/EC) applications at the 1199SEIU Training and Employment Funds (TEF)
- Provide excellent customer service and answer heavy call volume, address question and route calls to appropriate staff or take messages
- Process incoming resumes and enter candidate information to ensure database is up-to-date
- Assist applicants with completing JSF/EC applications, assist with screening applicants for eligibility requirements and collecting appropriate documentation; verify information, make copies of documents, and administer tests
- Ensure accurate training eligibility information is communicated to candidates
- Schedule intake appointments
- Provide assistance at the reception area; answer calls and provide switchboard services
- Handle verification process and ensure JSF eligibility is confirmed
- Perform additional duties and projects as assigned by management
Qualifications
- High School Diploma or GED required, some college or degree preferred
- Minimum one (1) year administrative and customer service experience in an educational, healthcare, union, or human resources setting required
- Strong Data Entry skills required; basic skill level in Microsoft Word required and Excel preferred
- Excellent administrative, clerical and filing skills; detail oriented and organized
- Great interpersonal and communication skills; able to maintain a pleasant attitude to ensure excellent service to members and visitors
- Able to work well under pressure, multi-task, establish priorities
- Ability to occasionally work evenings and travel in the NYC area as needed
Salary : $46,400 - $58,000