Public Safety Telecommunicator

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Receives, prioritizes, and dispatches emergency and non-emergency calls for security, MedEvac critical care transport, and additional hospital-based emergency services. Communicates with callers and local emergency services personnel, when required, to coordinate response, relay critical information, and ensure provision of a common operating picture during emergency incidents or requests for service. Job Duties Communicates and monitors various public safety radio channels and coordinates efforts in dispatching personnel and equipment. Ensures timely relay of information on the nature of the call and additional instructions via radio to units responding. Interrogates callers for pertinent details of the event and enters accurate and concise data utilizing the CAD system. Completes reports, inputs and retrieves data, using dedicated systems and software. Alerts, assigns resources, and provides key information to responding crews. Verifies address and callback information to ensure precise location of call. Makes recommendations to the department for improving operations with work processes. Minimum Qualifications High School Diploma/GED 3 years Experience in emergency dispatch/communications or 3 years Experience in emergency medical services or a related field Ability to use emergency communications systems including telephone, radio, alarm, and computer-based documentation, paging, and notification systems. Ability to react quickly in emergency situations and remain calm while under pressure. In-depth knowledge and understanding of emergency management and continuity plans. Ability to use Microsoft office products including Word and Outlook. Ability to maintain effective communication and working relationships with various local, state, and federal emergency communications center personnel. American Heart Association Basic Life Support - State of Pennsylvania within 90 Days Public Safety Telecommunicator Certification APCO - State of Pennsylvania within 90 Days EMD - Emergency Medical Dispatcher APCO - State of Pennsylvania within 90 Days Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Weekend Shift Address: 1200 S Cedar Crest Blvd Primary Location: Lehigh Valley Hospital- Cedar Crest Position Type: Onsite Union: Not Applicable Work Schedule: Variable shift 12 hours Department: 1004-09146 COH - Emergency Communication Center Lehigh Valley Health Network (LVHN) is the region’s largest employer and health care provider of choice. Our nearly 20,000 health care professionals take pride in what they do and are driven by our mission to heal, comfort and care for the people of our community. Submit your Resume to join our Talent Network and stay informed about future opportunities! LVHN is honored to be certified as a Great Place to Work®. LVHN’s culture of trust – and the positive things colleagues said about working at LVHN when surveyed by Great Place to Work and Fortune – align perfectly with what makes a great workplace. This designation tells you that LVHN is a great place to work from hire to retire. If you are someone who aligns with LVHN’s core values – Compassion, Integrity, Collaboration and Excellence – you will have a rewarding and successful career here.