32 customer service sales representative Jobs in wilmington, nc
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Customer Service Member Representative
$34k-42k (estimate)
Full Time
Just Posted
Planet Fitness - NC/SC Choquette Group is Hiring a Customer Service Member Representative Near Wilmington, NC
Job Description
Job Description
Benefits:
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Bonus based on performance
- Company parties
- Employee discounts
- Opportunity for advancement
- Wellness resources
- Free food & snacks
- Paid time off
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Performance based bonuses
- Employee discounts
- Opportunity for advancement
- Accrued paid time off
- Wellness resources
- Company parties
- Free food & snacks
Job Summary
JOB TYPE
Full Time
SALARY
$34k-42k (estimate)
POST DATE
06/09/2024
EXPIRATION DATE
06/22/2024
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