Position Title: Consumer Sales Trainer

$56,250 to $93,750 annually DOE

Comprehensive health benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We are delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.

Empowering You : We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement : We always look for ways to make the experiences of our customers – and each other – better.

Earning Your Trust : We earn trust by communicating simply and transparently as real people, not as a corporation.

Job Summary

The Consumer Sales Trainer will oversee the implementation, scheduling, teaching, training delivery and learning assessment and performance progress of all aspects of the Consumer Sales personnel.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Develop and implement training strategy, program and curriculum for the sales organization that increases the Direct Sales team’s productivity and performance.
• Launch all Residential and SMB product training, including new products, existing products, and related pricing.
• Sales training facilitation to include scripting, time management, sales efficiency and increase in close rates.
• Condense complex and technical content, into an effective sales focused framework concerning course development and execution.
• Partner with internal subject matter experts to meet Sales enablement needs and training, billing performance, software and support, routing tools and order entry.
• Delivery of blended learning model to include both face to face and virtual classroom-based learning.
• Regularly observe team member performance on calls and client communication and provide ongoing coaching, mentoring, and documentation for continual sales performance improvement.
• Establish and maintain formal and informal key performance indicators to track effectiveness of sales training program and initiatives.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• Bachelor’s degree or equivalent on the job training or experience.
• 2 years’ experience in sales training and development.
• Experience in telecom or similar industry preferred.
• Demonstrated leadership experience in Sales Training roles in growth organizations.
• Experience fostering a stimulating learning environment.

Knowledge, Skills, and Abilities:

• Demonstrated ability to facilitate training for various size groups, both in-person and virtually, across a diverse audience.
• Strong verbal and written communication, attention to detail, and organizational skills
• Ability to establish and maintain cooperative working relationships.
• Ability to explain complex information and instructions in a clear and concise manner.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Excellent customer service skills.

Work Authorization

Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / EEO:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.