Main Purpose of the Role. The primary purpose of the Resolution Specialist is to manage and resolve customer disputes efficiently and effectively. This role involves reviewing and analyzing customer disputes, ensuring compliance with industry regulations, and facilitating timely resolutions. The Customer Resolution Advisor acts as a liaison between various departments, including Customer Service, Finance, and Logistics/Operations, to ensure that ...
Main Purpose of the Role. Driving profitable growth by managing a portfolio of small and medium-sized business accounts and developing new business. This role blends account management and sales development - expanding existing customer support while actively identifying and converting new opportunities. The Inside Sales Representative will manage the full sales cycle and collaborate across teams to deliver solutions that meet customer needs and ...
Main Purpose of the Role. The Customer Support Specialist is responsible for coordinating export and import cross functional activities that support the Export Contact Center and GSS. This includes creating bookings, corrections, release of bills of lading, invoicing and managing customer-facing communication through the call center phone system, email, and SmartCS. Main Tasks. Answers incoming emails from internal teams at ZIM and GSS related to...
Vice President of Operations is a senior leadership role responsible for overseeing all operational activities across U.S. ports and marine terminals. This position ensures excellence in service delivery, regulatory compliance, vendor performance, and customer engagement. As a key member of the U.S. executive team, the VP of Operations plays a strategic role in driving operational efficiency, financial performance, and organizational growth. This...
Main Purpose of the Role. Preforms SOX and other internal controls. Defines corrective actions and ensures full implementation. provides guidance regarding the controls and best practice as required. Main Tasks. Preform SOX control for USA and Canada agencies. Guiding America’s districts in SOX controls. Perform testing and investigate how to improve testing efficiency. Report on the results and the corrective actions. Insure guidance and trainin...
Main Purpose of the Role. Support the Logistics Process Manager in all facets of global & regional IT project implementations including business & systems analysis, systems design and development, business process restructuring, change management, quality assurance, best practice adherence, data auditing, training, system errors remedy, and testing. Main Tasks. Conduct end user analysis with local agency to determine localization needs/process is...
We are looking for Branch Sales Director to join our amaZing team in Chicago. As a Branch Sales Director, you will play a pivotal role in driving our sales initiatives and exceeding targets. This is accomplished by setting goals, motivating the team, and using performance and industry data to drive the sales plan and accommodate corporate goals. Your main responsibilities would include. Strategic Goal Setting: Direct sales forecasting activities,...
Main Purpose of Role. Responsible for managing a team of Collection Specialists directly and another portion of the Collections Team indirectly with the Collections Assistant Manager to pursue payment collections to ensure all past due amounts are collected while preventing the aging of current balances. Responsible for oversight of all customer communications of assigned team (including dunning, refunds and statements) and dispute resolution to ...
Main Purpose of the Role. The Main Purpose of the Role is to assist and support the Line Management (LM) providing support on yield management, environmental analysis, and control on service deliverables. Main Tasks. Assist Line Director in enhancing and promoting line policies in accordance with result of Data analysis. Analysis of country/line performance & management of improvements initiatives. Participate in the line meetings with trades and...
Main Purpose of the Role. The Import Support Services Coordinator is responsible for managing import documentation and release functions, as well as other back office activities that support the Import Contact Center and GSS. This includes post reconciliation activities, completion of manifest correctors, management of in-bonds, release of cargo release, demurrage invoicing and pre-abandonment communication. Main Tasks. Answers incoming emails fr...
We are looking for Director Reefers & Special Commodities to join our amaZing team in ZIM US. Director Reefers & SC leads all commercial activities related to refrigerated and special commodities in the United States, ensuring market competitiveness, operational efficiency, and business growth. Responsibilities. Drive growth in special commodities by enhancing speed-to-market and aligning internal and external stakeholders. Oversee the national r...
