Salary: $19.16 - $28.74 Hourly
Location : Asheville, NC
Job Type: Full Time
Job Number: 2024-01248
Department: Transportation
Division: Parking Garage
Opening Date: 05/17/2024
Closing Date: 5/31/2024 5:00 PM Eastern
Summary

About the Opportunity
We invite you to apply to join our team as our new full-time Customer Services Representative in the Parking Services Division of the Transportation Department.The position provides excellent customer service to Parking Services' customers, including residents and visitors of Asheville, NC, while processing payments, providing routine information and answering questions regarding policies, procedures, fees, and other issues.
What you'll be doing:

• Handles phone inquiries concerning policies, guidelines, procedure, services, payments, etc. as they relate to the City's operations.
• Serves as the first point of contact for walk-in customers, answering questions and providing guidance regarding city services, including parking citations, monthly rentals, and abandoned vehicles.
• Performs general office work inputting data in software systems.
• Checks related websites to conduct research.
• Explains fee, policies, regulations, etc as they pertain to the department and City services.
• Processes adjustments regarding parking citations, appeals, and meter closures including creating payment arrangements for customers with outstanding parking citations.
• Performs general office work inputting data in multiple software systems, checking job related websites and using copy and fax machines.
• May receive and post payments to accounts using payment soft ware and Munis system. Balances receipts at day's end, if receiving payments are part of responsibilities.
• Performs back-up duties at front desk assisting walk-in customers with a variety of parking issues.
• Researches account issues and handles special assignments as needed.
• Performs other similar duties as required.

About you:

• What you Bring:

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered :
Education/Experience:

• High school diploma with one year of technical training with some customer service experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

Licensing and Certifications:

• None.

Persons of all genders and races are encouraged to apply.
Other things to know:
Typical work schedule is Monday - Friday, 8:00 AM - 5:00 PM.
This position is non-exempt and is eligible for overtime compensation.
Hiring Rate: $19.16 per hour
About us:
The City of Asheville is dedicated to providing quality service for the residents and visitors of our beautiful city, nestled in the Blue Ridge Mountains of western North Carolina. Asheville, NC is a thriving mountain city that has a culture enriched in diversity.
The City of Asheville values and respects a diverse community, workforce and ideas, and is committed to promoting an equitable, fair, and just employment environment. Our organization seeks to create and provide access and opportunities to employees, residents and visitors to fulfill their potential through inclusive engagement practices, relationship building and an authentic sense of belonging. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, genetic information or veteran status. The City of Asheville is proud to be a second chance employer.
Knowledge:

• General knowledge of learned procedures, practices, routines to deal effectively with routine work.

Skills:

• Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
• Ability to conduct research of existing, internal policies and procedures
• Ability to compile data into a formal report or recommendation shared with others and often verbally presented.
• Ability to think creatively with work practice or for program improvement.
• Ability to communicate effectively in spoken and written form.
• Ability to research program documents and narrative materials, and develop reports from information gathered.
• Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
• Ability to develop and maintain effective working relationships as required by work assignments.
• Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
• Ability to bring resources together to resolve a problem or provide a solution.

The City of Asheville is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
To view our comprehensive benefits package, click
01

Do you have a high school diploma or equivalent?

• Yes
• No

02

Do you have at least one (1) year of cash handling and/or customer service experience? (Required)

• Yes
• No

Required Question