• Oversee and monitor our fleet via the logistics tracking system and track driver progress and performance;
• Create or adjust routes on an as needed basis, based on business demand and available drivers on shift;
• Resolve daily issues by assisting drivers resolve delivery issues. This includes but not limited to: setting up and mobilizing a rescue plan, vehicle accidents, vehicle breakdowns, locating customer’s entrance and locating products on the truck;
• Monitor drivers and their performance throughout the shift to ensure that all drivers are fully supported and deliveries made in a timely manner;
• Ensure drivers follow accident protocols in the event of an accident whether it involves a third party member or not. Obtain statement and pictures from drivers when an accident has occurred;
• Record and report any issues/information coming from the drivers as they complete deliveries to the sales team. (ie: delivery times/window, loading dock/entrance location, etc.);
• Collaborate with the Purchasing team to make timely pick ups to restock our inventory;
• Collaborate with the Sales team to make timely deliveries and all other customer service related matters;
• Pick and pack any orders based on urgency and priority or as needed;
• Receive and put-away any products that are delivered into the warehouse;
• Process returns that come back from customers with drivers;
• Ensure invoices and shipping documents are properly brought back from drivers’ route.
• Ensure drivers are clocking in and out in a timely manner as they return to the warehouse from their deliveries;
• Routinely review routes with the Lead Driver and Operations Director to ensure that the routes provided are the most efficient with the goal to save on cost and deliver in a timely manner;
• Provide coverage for other members of the Operations team on an as needed basis;
• Enforce company’s operational and food safety policies and procedures;
• Any other assignments that may be assigned by the Operations Director;
• Take and maintain inventory of all logistics and warehouse equipment;
• Oversee the entire fleet of vehicles - organize and record maintenance logs for each vehicle to ensure all vehicles are in good standing condition;
• Inspect all vehicles after they come back from deliveries to ensure no products/returns left on all the vehicles;
• Make sure all vehicles have the required equipment and are functioning properly;
• Data Collection to monitor and maintain warehouse and logistics department’s personnel performance.

• 3 Years experience in dispatching in a distribution business;
• 3 Years experience in supervising a crew in a warehouse environment;
• Proven organizational skills.

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