YMCA of Central Florida is Hiring a Family Services Representative, The Learning Center at Lake Buena Vista Near Orlando, FL
Job Type
Part-time Description Position Summary The Learning Center Family Service Representative's primary responsibility is to make families feel welcome and to ensure a pleasant and comfortable experience at The Learning Center. This position will offer stellar customer service, data entry responsibilities and will provide memorable experiences for families. The incumbent will have previous administrative and customer service experience and a familiarity with child care facility operations. The ideal candidates have a flair for customer service and the ability to manage time while performing at the highest standards and professional manner. Ultimately, the incumbent will help to ensure that families are satisfied. Job Responsibilities
Build sustainable relationships and trust with families on a day-to-day basis in a courteous and professional manner through open and interactive communication
Assist management in completing data-driven tasks and reports. Maintain accurate records, and assists with data entry, that may include family ledgers, operating expenditures, accurate attendance records, personnel activity reports, and enrollment rosters.
Understand The Learning's centers program and other offerings in order to promote the product and to educate the families
Maintain a neat and tidy reception area
Identify and assess family's needs to achieve the highest level of satisfaction
Consistently monitor e-mail to ensure that communication received is effectively communicated with administrative staff
Answer, screen and forward incoming phone calls on a multi-line, high-volume phone in a friendly, polite, and proper phone etiquette manner
Maintain compliance for child files including, Immunization Forms, Food Forms, and Flu Forms.
Process payments received from parents (credit card, check, or cash).
Other duties may be assigned, as needed, by management.
Requirements
High School Degree, or equivalent
Minimum of 1-year experience in a receptionist or related role is strongly preferred.
Familiarity with EZCare2 system is a plus
Proficiency in English; knowledge of other languages is a plus
Strong phone contact handling skills and active listening
Comfortable working in MS Office, including Outlook, Word, and Excel
Multitasking and time-management skills, with the ability to prioritize tasks
Disclaimers
Must complete successful background screening, which includes criminal, DCF, and employment verification.
All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.