To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Obtains blood samples, as required from Hospital inpatients and outpatients. Performs a number of clerical duties as assigned. Ability to register patients into the HIS.
EEO/AA/Disability/Veteran

1. Phlebotomy
   1. Uses proper patient identification and specimen labeling procedures according to Laboratory policy.
   2. Successfully obtains blood from all age groups using venipuncture, finger stick and heel stick techniques.
   3. Successfully performs drug screens and PKU collections.
   4. Keeps phlebotomy area clean and adequately stocked with phlebotomy supplies at all time.
2. Accessioning and receiving Specimens
   1. Accurately and timely receives specimens into the laboratory.
   2. Accurately creates and receives batches.
   3. Performs rounding to wards for urine and culture collection.
   4. Investigates and documents problems with unacceptable specimens.
3. Customer Service
   1. Uses AIDET principles when performing phlebotomy and Demonstrates concerns for patient comfort and privacy.
   2. Uses Patient/Family center values and conducts all activities with respect for the rights and wishes of patients, visitors and patient families.
   3. Uses appropriate phone etiquette and is considerate, helpful and courteous to all internal and external customers.
   4. Tries to resolve customer complaints at the initial phone call.
4. People
   1. Interacts professionally with all members of the hospital staff.
   2. Willingness to help co-workers if needed.
   3. Utilizes appropriate channels of communication reguarding patient care issues and staff problems.
   4. Promotes effective working relationships.
5. Problem solving
   1. Reviews patient vouchers and registrations for accuracy and corrects them as indicated.
   2. Immediately notifies supervisor or designee when unable to resolve a problem.
   3. Assists in tracking lost/misplaced specimens.
   4. Follows appropriate down time procedures.
6. Investigates and documents problems with unacceptable specimens
   1. Accurately orders tests in the hospital and laboratory computer systems.
   2. Instructs patients in proper collection of samples for specific purposes (Sterile urine collection, drug screens including Chain of Custody, etc).
   3. Prepares and distributes laboratory reports.
   4. Maintains proper specimen integrity.
7. Regulation Compliance
   1. Complies with established laboratory and hospital policies for universal precautions and safety.
   2. Complies with established safety policies for chemical handling, storage and disposal.
   3. Operates equipment and performs all procedures in a safe manner as instructed.
   4. Ensure a safe work environment by complying with established procedures.
8. Other duties
   1. Responsible for cleanliness of courier vehicle if applicable.
   2. Maintains outreach specimen collection logs if applicable.
   3. Assists the courier in specimen pick up when needed.
   4. Accurately registers patients into the hospital computer system.

EDUCATION

High school graduate or GED.

EXPERIENCE

Prior experience in phlebotomy.

ACCOUNTABILITY

Ability to interact professionally with patients, visitors, physicians, and members of other Hospital Departments. Excellent customer service skills. Basic knowledge of anatomy/physiology. Ability to work independently.

LICENSURE / CERTIFICATION

Certified or certified eligible with National Phlebotomy Association preferred.

Must have a current driver's license and an acceptable driving record.