Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

• Handle incoming and outgoing phone calls to waiver and Long Term-Personal Care Services (LT-PCS) requestors and participants
• Complete eligibility screening for LDH/OAAS programs
• Use approved databases to input and update requestors and participants information and track application process for LDH long-term program options
• Perform per and post assessment tasks related to LOCET mailing and follow-up
• Make appropriate referrals for non-OAAS community services
• Participate in appeals hearings
• Participate in continuous quality improvement (CQI) process
• Provide consultation and assistance with application processes
• Participate in on-going departmental and Conduent training activities
• Handle TTD/TTY (telecommunications for the hearing impaired) assistance calls
• Provide prompt, professional customer service to ensure that all necessary information is covered and gathered from requestors/participants in a clear, consistent, and professional manner

Requirements:

• Bachelors degree in Human Services field (i.e., Healthcare Administration, Public Administration, Nursing, or Social Work)
• Knowledge of Health Care preferred; Medicaid experience also strongly preferred
• Working knowledge of and experience in any of the following desired:

Office of Aging and Adult Services (OAAS)

Louisiana Department of Health (LDH)

Office of Citizens with Developmental Disabilities (OCDD)

Louisiana Medicaid

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduents ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.