Job Description
The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
This role will be hybrid with consideration for candidates in the geographic area (Jacksonville, Florida). Relocation may be available for eligible candidates.
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Responsibilities

• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time
• Support the product concern identification and resolution process with Product Development and Quality teams
• Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.
• Support Company initiatives that enhance the vehicle diagnosis and repair process
• Develop and author technical documents for publication
• Ability to travel overnight, as required

Qualifications

• Basic Qualifications
• Bachelor's Degree in Automotive Technology, Automotive Management, or equivalent
• 2 years of experience using Microsoft Office Suite
• 1 years of automotive experience

Preferred Qualifications

• Ford specific Automotive Repair Technical Training
• Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand
• Ability to independently plan, organize, reorganize, prioritize and problem-solve
• Professionalism including customer service/interface skills/experience
• 6 months experience working with Ford Motor Company

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:
•Immediate medical, dental, and prescription drug coverage
•Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
•Vehicle discount program for employees and family members, and management leases
•Tuition assistance
•Established and active employee resource groups
•Paid time off for individual and team community service
•A generous schedule of paid holidays, including the week between Christmas and New Year's Day
•Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: https://fordcareers.co/GSRnon-HTHD
This position is a Salary Grade 5-7
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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