Department: NUL Business Operations Supp

Salary/Grade: NEX/10

Job Summary:

This role is a member of the Libraries Business Operations Support team. The individual is responsible for proactively creating and sustaining a welcoming and safe environment for all students, staff, faculty, and members of the public who visit the Northwestern University Libraries. The Building Safety and Operations Assistant will open and/ or close Main, Deering, and Mudd Libraries, as well as make regular rounds to ensure the areas are welcoming, operational, functional, and that our patrons are following our building use policy. This position supports and assists with special events, especially in evenings and weekends. Along with other Library staff, the Building Safety and Operations Assistant will contribute and assist with regular customer service and provide de-escalation assistance. The individual will assist in emergency evacuation situations, if necessary. The Building Safety and Operations Assistant will assist Access Services, Welcome Desk, the Information Commons Desk and other customer service as back-up on an as needed basis. The Building Safety and Operations Assistant conveys a professional and service-oriented attitude and provides conflict resolution when the moments arise. If needed, the Building Safety and Operations Assistant acts as a liaison on the library's behalf to NU Police, Facilities, Aramark staff, and other outside vendors/library partners. This role reports to the Building Safety and Operations Coordinator.

Please Note:

* Rotating work schedule.

* Duties mainly take place in a controlled inside environment but infrequently will be outside. Position involves physical activity of standing, walking, and bending/kneeling.

* Must be able to move and lift up to 30 pounds.

Work Schedule: Rotating schedule covering Main, Deering & Mudd Libraries including swing shifts & overnights.

Summer: Rotating schedule covering Main, Deering, & Mudd Libraries including daytime and swing shifts.

Intersessions: Rotation Sunday-Saturday during library business hours.

Working Conditions:

* Duties mainly take place in a controlled inside environment but infrequently will be outside. Position involves physical activity of standing, walking, and bending/kneeling.

* Must be able to move and lift up to 30 pounds.

The target budgeted minimum starting rate for this position is $19.88 - $22.35 per hour. Offers will be based on candidate experience, education, and equity within Northwestern University. This position is fully on-site and will work a minimum of 18.75 hours a week.

Specific Responsibilities:

Operations, Safety, and Customer Service:

* Complete building rounds in efforts to maintain a welcoming and safe presence for staff, students, and visitors in our spaces.

* Understand, enforce, and follow Library security, access and building policies.

* Report any suspicious activity such as thefts, vandalism, assaults, harassment, or patrons exhibiting threatening or severely disruptive behavior to police.

* Deliver great customer service and able to de-escalate situations; when needed, escalate appropriate instances to supervisor or NUPD.

* Operates and carries two-way radio during work hours, responding immediately and in an appropriate manner.

* Respond and assist with emergency evacuation situations, when necessary. Serve as a communication liaison to fellow staff/patrons and to First responders.

* Periodically check communications channels such as the FOSM email, security listserv, MS Teams channel and respond appropriately.

* Can be scheduled to cover the welcome desk or provided back-up coverage as needed.

* Assists with incident report logs, trouble patron files, and Workgroup SharePoint.

* Opens and/or closes Main, Deering, and Mudd Libraries.

* Acquire CPR/AED training within 6 months.

Facilities Operations:

* Check for and report facility concerns/issues in University facilities system, as well as Library facilities staff and/or University facilities.

* Ensures the library is a welcoming and safe environment. Periodically organizes and straightens up common spaces. Notifies cleaning staff if needed

* Assists with facility related projects.

* Assists with moving furniture, event room setup/take down, and Library special events.

Additional Responsibilities:

* Maintain accurate head counts of users at Mudd, University, and Deering Library.

* Update team members with shift report to record activities during assigned shift.

* Assist and train security students during assigned shifts.

* Attend committee, department, and library-wide meetings.

* Attend relevant presentations and workshops.

* Other duties as assigned.

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications:

* High school diploma.

* Minimum one year security and/or customer service experience, or equivalent education and training from which applicable skills can be acquired.

Minimum Competencies: (Skills, knowledge, and abilities.)

* Customer focus - Regularly monitors customer satisfaction; provides suggestions to improve quality for the customer.

* Multi-Tasking - Demonstrates ability to work on multiple projects simultaneously.

* Adaptability - Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.

* Collegiality - Being helpful, respectful, approachable, and team oriented; builds strong relationships and a positive work environment.

* Problem solving - Formulates realistic plans and contingencies; establishes appropriate measurements of anticipated results.

* Communication - Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters, proposals while using appropriate vocabulary & grammar.

* Collaboration - Facilitates open and effective communication, cooperation, and teamwork within and outside of one's own team; respects the needs and contributions of others.

* Efficiency/Dependability - Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.

* Initiative - Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.

* Judgment - Demonstrates logic, rationality, and objectivity; shows common sense; uses all available information to make educated decisions.

* Conflict Management - Exhibits understanding of natural sources of conflict and acts to prevent or soften them.

* Coaching/Mentoring - Trains people for current assignments and develops them for promotion; uses feedback and personal examples to encourage higher performance.

Preferred Qualifications:

* Experience in a fast-paced university setting.

* Library experience.

Benefits:

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.