Role: Service Now Technical Architect

Location: San Diego, CA || Dallas, TX Onsite

• Min 15 years Exp
• Discovery certified (ITOM /CMDB)
• Service mapping Experience
• Service Now application certified
• Service Now Admin certified
• Provide Technical Support/Assistance to Design, develop, and implement solutions using the Service Now platform
• Provide technical leadership and guidance to the project team and the client on best practices, architecture, design, and development of Service Now solutions.
• Collaborate with business analysts, product owners, and stakeholders to understand the business requirements and translate them into technical specifications and solutions.
• Ensure the quality, performance, security, and scalability of the solutions and adhere to the Service Now coding standards and guidelines.
• Troubleshoot and resolve technical issues and provide support and maintenance for the solutions.
• Stay updated on the latest trends and innovations in the Service Now platform and leverage them to enhance the solutions and customer experience.
• Uses considerable judgment to determine solution on complex problems.
• Adapts existing methods and procedures to create possible solutions to complex requirements.