Hype Tier is a dynamic and innovative social media marketing agency dedicated to elevating your online presence. With a passion for creativity and a commitment to results, we specialize in crafting data-driven strategies that resonate with your audience and drive growth.
We are seeking a detail-oriented and customer-focused individual to join our team as a Data Entry Customer Service representative. In this role, you will be responsible for entering customer information into our database accurately and efficiently, while also providing exceptional customer service and support. This position requires strong communication skills, excellent attention to detail, and the ability to multitask in a fast-paced environment.Key Responsibilities

• Enter customer data accurately and efficiently into our database
• Process incoming customer inquiries, resolving issues or redirecting them to the appropriate department
• Provide exceptional customer service via phone, email, and live chat
• Maintain a high level of professionalism and empathy when interacting with customers
• Collaborate with team members to ensure customer satisfaction and timely resolution of issues
• Organize and update customer information as needed

Skills, Knowledge and Expertise

• High school diploma or equivalent
• Previous experience in data entry or customer service preferred
• Excellent attention to detail and data accuracy
• Strong computer and typing skills
• Exceptional written and verbal communication skills
• Ability to multitask and prioritize tasks effectively
• Strong problem-solving and decision-making abilities
• Ability to work independently and as part of a team
• Familiarity with CRM systems and customer service software is a plus

Benefits

• Dental Insurance
• Disability Insurance
• Health Insurance
• Flexible Spending Account

Let’s create your dream career and make an impact together! Apply today.