Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Parent and Student Services Advisor - Summer and Special Programs - School of Continuing Studies - Georgetown University

Georgetown’s School of Continuing Studies (SCS) seeks to foster a collaborative, innovative, and student-first culture shaped by Georgetown’s Jesuit heritage and values. SCS endeavors to be a center of innovation and growth within the University by introducing academic programs that respond to emerging and evolving needs in the economy and society. When you join our team at SCS, you become part of a thriving ecosystem of staff and faculty committed to inspiring students to seek something greater in their lives and careers.

Job Overview

The Parent and Student Services Advisor 2 provides frontline customer care for all students and their families, aligning with Georgetown’s brand and reputation. They are responsible for communications and forms ensuring social media is managed properly, all communications with students and parents are accurate and complete, and all forms are returned on time meeting all compliance standards for students residing on campus.

The PSSA 2’s primary areas of responsibility are:

• Customer Service
• Outreach and communication
• Forms completion

Work Interactions and Work Mode Designation

Reporting directly to the Lead Parent and Student Service Advisor, the Parent and Student Services Advisor 2 interacts with internal stakeholders, including but are not limited to SCS Marketing, SCS Admissions/Enrollment Management, GOCard/UIS, OGE/OGS, Public Health Team, and SCS Operations. They also interact with external stakeholders - primarily students and families, but also partner/network schools, Kaplan University Partners, and other prospective partners.

Requirements and Qualifications

Bachelor’s degree or 1 to 3 years of customer service experience in a higher education setting

Preferred qualification

Knowledge of the student lifecycle and student information systems

Work Mode: Hybrid Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position’s mode of work designation. Complete details about Georgetown University’s mode of work designations for staff positions can be found on the Department of Human Resources Mode of Work Designation .

Parent and Student Services Advisor 2 may work remotely from September 1st through March 31st, but must be in-person at least two days a week April 1st through August 31st at a designated SCS campus location. Additionally, as a member of the Associate Dean’s leadership team, they must work some evenings and weekends in an on-call capacity to address emergencies and escalated concerns when programs are in session. Finally, they are expected to attend select program events, such as check-in, closing ceremonies and/or orientations.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.