Description

 "Second To None…Since 1901"

Your career in Plumbing, HVAC and Electric starts here at Wolfer’s Home Services! A five-star place to work, this is the company that will transform your career as a Sales Dispatcher. At Wolfer’s we strive to ensure our employees are taken care of. We are known for stability and offer opportunities for lateral growth.

What's in it for you? 

• Total Compensation range of $23.00 - $28.00 (depending on experience). 
• Get paid biweekly! Every other Friday is payday!
• 75% paid medical, dental and vision premiums for you
• 50% paid medical, dental and vision premiums for your family
• Company Matched 401K
• Paid Time Off
• Plus, a community. This is last on the list because it is most important. We care about our team and expect you to bring that same caring when you join. We do a lot more than just work together. You will come to love our company outings; causal office environment and you will build life-long friendships at Wolfer’s.

The Main Goal: 

This position greets incoming callers and processes appointments for our business. Helps in a consistently professional, friendly, and urgent manner, conveying information accurately to external and other internal customers utilizing scripts and other internal sources to secure appointments for our technician’s.

Responsibilities:

• Execute approved strategies and plans that will result in team and individual goal attainment
• Effective coordination of multiple Comfort Consultants scheduling
• Calling customers to set up installation schedule.
• Professionally answering the phone in a polite, friendly manner.
• Know how to establish customer rapport to ensure the highest level of customer satisfaction.
• Assist Sales Manager in completing accurate and timely paperwork (i.e. Scheduling, Project Worksheets, etc.)

Compensation:

• $23.00hr - $28.00hr 

Requirements

Requirements:

• Experience at working both independently and in a team-oriented, collaborative environment is essential
• At least two (2) years of Customer Service or related experience
• Ability to work through internal and external project issues in a timely manner
• Technically competent and proficient with software programs: Excel, Word, Outlook, etc.
• Strong written and oral communication skills: In-person meetings, E-mail & Phone calls
• Fast Paced Multi-Tasker
• Strong Attention to Details
• Strong work ethic
• Ability to follow through with tasks and complete them on time
• Works well under pressure